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Abstract

Today, ERP is used to help most of firms processing volumes of information under more uncertainty and more competitive environments. This study aims to investigate how ERP performance is affected under the environmental uncertainty. Using organizational information processing theory (OIPT), we propose that environmental uncertainty affects organizational context, which in turn influence ERP overall benefits. A subunit (such as manufacturing plant or different functional department) level survey is used to collect data. The partial least squares technique indicates that environmental uncertainty has a positive impact on organizational context. Organizational context has a direct and mediating impact on ERP overall benefits. The paper concludes with discussions and Implications for both researchers and practitioners.

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