21st PACIFIC-ASIA CONFERENCE ON INFORMATION SYSTEMS (PACIS 2017)

“Societal Transformation Through IS/IT”

16-20 JULY, LANGKAWI ISLAND, MALAYSIA

The Pacific Asia Conference on Information Systems (PACIS) is a premier information systems conference in the Asia Pacific region. Since 2016, PACIS has become a conference under the auspices of the Association for Information Systems (AIS). PACIS serves to provide a platform for Information Systems and Information Technology academics and professionals to share their research findings, ideas and practices in a high quality annual forum. The 21st edition of the conference (PACIS 2017) was held in Meritus Pelangi Beach Resort & Spa Langkawi, Malaysia. The 3-day conference was preceded by a doctoral consortium, workshops and relevant meetings. PACIS 2017 was organized by the Malaysia Chapter of the Association for Information Systems (MyAIS) and hosted by the Department of Information Systems, School of Computing (SOC), Universiti Utara Malaysia (UUM).

The five-day program consisted of 2 days of Doctoral Consortium sessions, 2 academic and industrial Keynote Speeches, 9 Parallel Sessions, 5 Poster Sessions, 1 Tutorial Session, and 4 Workshop Sessions.

The 2017 Call for submissions elicited 568 submissions. As a result, we were able to select 260 high quality papers for the conference. With 400 international delegates and participants from 40 nations, this Annual Conference provides the opportunity to share research experiences and discuss the implications of research work for practice.

All 260 papers and 10 doctoral consortium papers are included in proceedings, which are available from the AIS Library.

Conference Co-Chairs

Rose Alinda, Universiti Teknologi Malaysia
Pan Shan Ling, University of New South Wales

Program Co-Chairs

Shamshul Bahri, University of Malaya
Patrick Finnegan, University of New South Wales
Sia Choon Ling, City University of Hong Kong

Proceedings of the 21th Pacific Asia Conference on Information Systems (PACIS 2017)

Submissions from 2017

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Automatic Detection of Fake News on Social Media Platforms, Christian Janze and Marten Risius

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Understanding Consumers' trust in third-party Online Payment, Xiao Jin, Haichao Zheng, Renquan Jin, and Yaling Li

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What Influences Content Popularity? An Empirical Investigation of Voting in Social Q&A Communities, Yue Jin, Jinghua Huang, and Xinyao Wang

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The Impact of Purpose Transfer for Mobile IS Use: Insights of an Empirical Study, Ken Jochmann, Lennart Jaeger, Victoria Reibenspiess, Andreas Eckhardt, and Julia Kroenung

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Estimating the Monetary Value of Information Privacy in the Context of SNS, Woojin Jung and Hee-Woong Kim

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The Investigation of Knowledge Management Practices Among Healthcare Practitioners in Malaysia, Khairul Shafee Kalid

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Citizen-centric Demand Model for Transformational Government Systems, Kamalia Azma Kamaruddin and NorLaila MdNoor

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Effects of User IT Capabilities and Organized Big Data Analytics on Competitive Advantage, Taro Kamioka, Ryuichi Hosoya, and Tommi Tapanainen

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Self-efficacy and Behavioural Engagement in Introductory Programming Courses, Geetha Kanaparan, Rowena Cullen, and David DM Mason

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Bridging Optimization and Antifragility in Goal-Oriented Requirements Engineering, Omar Abou Kasm, Nabil Kenan, Ali Diabat, and Davor Svetinovic

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Mobile Payments In South Africa: Middle Income Earners' Perspective, Dale Killian and Salah Kabanda

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The Impact of Virtual Reality on the Effectiveness of Visual Cluster Analysis as a Method for Analyzing Big Data, Patrick Klose, Andreas Eckhardt, and Michael Rohrdrommel

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Clustering and Topic Modelling: A New Approach for Analysis of National Cyber security Strategies, Farzan Kolini and Lech Janczewski

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Merchant or Platform? The Business Model Selection Problem of an Online Intermediary, Ling-Chieh Kung and Wei-Chih Chen

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The Optimal Pricing Strategy of a Mobile Payment Service in a Two-sided Market, Ling-Chieh Kung and Chien-Yu Huang

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Pricing and Diversification of Massive Online Open Course Platforms, Ling-Chieh Kung and Wei-Che Lee

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Factors Driving Mobile App Users to Pay for Freemium Services, Yi-Cheng Ku, Yi-An Lin, and Zhijun Yan

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Why Do People Want to be Forgotten? A study on Factors of the Right to be Forgotten, Chanhee Kwak

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Incorporating Comment Text into Success Prediction of Crowdfunding Campaigns, Chia-Yu Lai, Pei-Chi Lo, and San-Yih Hwang

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Promoting Pediatric Healthcare through Persuasive Information Systems: A Qualitative Study, Sitwat Usman Langrial and Fannah Al-Fannah Al Araimi

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Development of E-Passport Application Portal: A Developing Country Case Study, Winfred Larkotey, John Effah, and Richard Boateng

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A Thematic Analysis of Software Developers’ Experience in online sourcing marketplaces, Rabby Q. Lavilles and Raymund C. Sison

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ICT, Institutions and ASEAN-5 Economic Performance, Hock-Ann Lee, Shariff Umar Shariff Abd Kadir, and Syed Nasirin Syed Zainol Abidin

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Research complexity of Australian universities, Ivan Lee

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Data Governance for Platform Ecosystems: Critical Factors and The State of Practice, Sung Une Lee, Liming Zhu, and Ross Jeffery

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Subject-relevant Document Recommendation: A Reference Topic-Based Approach, Yen-Hsien Lee, Ya-Han Hu, Wan-Chih Hsieh, and Pei-Ju Lee

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An Empirical Investigation into the Antecedents and Consequences of Customer Engagement in Omnichannel Retailing, Zach W. Y. Lee, Tommy K.H. K. H. Chan, Alain Yee-Loong Chong, and Dimple R. Thadani

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A Design Theory for Supply Chain Visibility in the age of Big Data, Jerrel Leung, Sung-Chi Chu, and Waiman Cheung

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The Effect on Tangibility Cues on Purchase Intention for E-Books, Yuan Liang and Lingyun Qiu

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Evaluating Online Review Helpfulness Based on Elaboration Likelihood Model: the Moderating Role of Readability, Boying Li, Fangfang Hou, Zhengzhi Guan, Alain Yee-Loong Chong, and Xiaodie Pu

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A Study on Social Overload in SNS: A Perspective of Reactance Theory, Chaeyoung Lim, Jaehyun Park, Junichi IIJIMA, and Jongchang Ahn

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An Innovation-Focused Client-Vendor Relationship Model for IT Outsourcing, Robert Linden and Christian Hovestadt

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Students and Employers Don’t See Eye to Eye: The Case of Information Systems, Information Technology and Engineering, Serene Lin-Stephens, Stephen Smith, Debbie Richards, Vincent Pang, John Uesi, and James Athanasou

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Empower Social Influence by Linking the Social Opinion to Social Network, Yi-Ling Lin and Shu-Ping Tsai

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Designing Judgement Styles: Exploring the Effect of Review Curation Influences Consumer Decision Making, Fei Liu

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Objects as a Trust Trigger and a Knowledge Elicitor: Coordinating the Heterogeneity and Discontinuity in Knowledge Mobilized during an IT Innovation Alliance, Jiayuan Liu, Joe Nandhakumar, and Markos Zachariadis

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Building Task-based Learning Space for Learners at Work, Zhiyong Liu

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Content Restrictions on AdBlock Usage, Weixun Li, Wendy Hui, Alvin Leung, and Wei yue

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Crude Oil Price Movement and Volatility Forecasting based on Online News, Xuerong Li, Wei Shang, and Shouyang Wang

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Understanding Users’ Intentions towards the Internet Consumer Credit Platform: evidence from China, Yaling Li, Tao Wang, Minghui Kang, Yuyao Zhang, and Yongtao Chen

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Expecting the Unexpected in Security Violations in Mobile Apps, Yijing Li and Ben C.F. Choi

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Preempting Online Review Helpfulness-An Elaboration Likelihood Perspective, Yijing Li and Ben C.F. Choi

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Turning Dust to Gold: How to increase inimitability of Enterprise System, Sachithra Lokuge and Darshana Sedera

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Antecedents and Outcomes of Brand Relationship Quality in Brand Communities: A Cross-validation Test of Two Social Media Samples, Liguo Lou and Joon Koh

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Adoption of Open Source ERP in Small and Medium-sized Enterprises, Monalisa Mahapatra and Satish Krishnan

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WSO-LDA: An Online "Sentiment + Topic" Weibo Topic Mining Algorithm, Jing Ma, Zhaoxu Yao, and Mingzhu Sun

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Investigating the Use of MOOCs: An Innovation Adoption Perspective, Long Ma and Chei Sian Lee

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A Meta-analysis of IT Innovation Adoption Factors: The Moderating Effect of Product and Process Innovations, Ivonne Sartika Mangula, Inge van de Weerd, and Sjaak Brinkkemper

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Augmenting the Task of Exercise Gamification: An Expert View on the Adoption of a New Technology for Deploying Existing Virtual Environments in Virtual Urban Exergames, Amir Matallaoui, Nizar Ben Sassi, Fikret Sivrikaya, and Ruediger Zarnekow

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Business Intelligence System Adoption Model for SMEs, Nurlydia Natasha Md Hatta, Suraya Miskon, and Norris Syed Abdullah

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Security-Based BYOD Risk Assessment Metamodelling Approach, Zamhariah Md. Zain, Siti Hajar Othman, and Rashidah Kadir

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Big Data Analytics Capability: Antecedents and Business Value, Patrick Mikalef, Vetle Augustin Framnes, Frank Danielsen, John Krogstie, and D Olsen

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Social Media for Open Innovation: A Study of Adoption Determinants, Patrick Mikalef and Adamantia Pateli

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#IronyOff – Understanding the Usage of Irony on Twitter during a Corporate Crisis, Milad Mirbabaie, Stefan Stieglitz, and Melia Ruiz Eiro

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Understanding the benefits of IT shared services: Insights from Higher Education Sector, Suraya Miskon, Wasana Bandara, and Erwin Fielt

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How Trust and Risk Influence Sharing Intentions on Airbnb, Christoph Mittendorf

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Societal Transformation through the Sharing Economy: An example of Trust and Risk on Couchsurfing (pretest), Christoph Mittendorf

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The Influence of Financial and Social Motives in the Sharing Economy: An Empirical Analysis on Airbnb, Christoph Mittendorf

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What Matters Most on non-monetary Sharing Economy Platforms? Social Motives vs. Financial Motives (Pretest), Christoph Mittendorf

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Does It Make a Difference? Business and Private Customers in the Sharing Economy, Christoph Mittendorf and Uwe Ostermann

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MobDesctop: A Mobile Decision Support Application for Monitoring Real-time Container Terminals Operations, Frobin Mnale, Shady Salama, Jaehyun Park, and Amr B. Eltawil

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Towards the Development of Criteria to Assess Stuttering Mobile Apps, Fazwa Mohd Fadzilah and Noreen Izza Arshad

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Flood Sensor Development with Ontology-based Knowledge Integration using Design Science Research Methodology, Mohd. Zuhaili Mohd. Rodzi, Mohammad Nazir Ahmad, Nor Hidayati Zakaria, and Mohd Ismawira Mohd Ismail

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Learning Contextual Embeddings for Knowledge Graph Completion, Changsung Moon, Steve Harenberg, John Slankas, and Nagiza F. Samatova

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Presence of Social Presence during Disasters, Alivelu Mukkamala and Roman Beck

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Exploring the Factors influencing Top Management Involvement and Participation in Information Security, Rufizah Abdul Munira, Nurul Nuha Abdul Molok, and Shuhaili Talib

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Exploring the Factors Influencing Top Management Involvement in Information Security, Rufizah Abdul Munira, Nurul Nuha Abdul Molok, and Shuhaili Talib

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Health Practitioner Perceptions of using a Health Virtual Community of Practice for their Continuing Professional Development, Abdulaziz Murad, Reeva Lederman, Rachelle Bosua, Shanton Chang, Marie Pirotta, and John D Wark

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HOW ACCELERATE KNOWLEDGE ACQUISITION AND INFORMATION DISTRIBUTION IN THE ORGANIZATIONAL LEANING FROM FAILURE, Sanetake Nagayoshi and Jun Nakamura

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Semi-Supervised Detection of Student Engagement, Omid Mohamad Nezami, Debbie Richards, and Len Hamey

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The Obstacles in Social Media Engagement: the Need for an Overarching Management Process, Celeste See-Pui Ng

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A MULTI-LAYERED TAXONOMY OF LEARNING ANALYTICS APPLICATIONS, Andy Nguyen, Lesley A. Gardner, and Don Sheridan

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Understanding the Effectiveness of Carbon Management System (CMS): An Empirical Study, Rohit Nishant, Thompson S.H Teo, and Vivien K. G. Lim

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Post-adoption of Open Government Data Initiatives in Public Sectors, Mimi Nurakmal, Fariza Hanum, and Suraya Hamid

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Educational Effect of a Supply Chain Management Game: Simulation Results for Supply Chain Experts, Akitsu Oe and Ayako Kawai

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How Trump won: The Role of Social Media Sentiment in Political Elections, Chong Oh and Savan Kumar

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Differences in Individual Usage of the Internet: Cognitive, Motivational and Contextual Aspects of the Digital Divide, Adedapo Oluwaseyi Ojo and Murali Raman

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The Chief Information Security Officer and the Five Dimensions of a Strategist, Mazino Onibere, Atif Ahmad, and Sean Maynard

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Complex Adaptive Systems Theory in Information Systems Research- A Systematic Literature Review, Mohammad F. A. Onix, Erwin Fielt, and Guy G. Gable

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Towards a Complex Adaptive Systems Roadmap for Information Systems Research, Mohammad F. A. Onix, Erwin Fielt, and Guy G. Gable

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Audience Acquisition in Online Resource Mobilization: Quantifying the Relationship with Influential Actors, Jose Ortiz and Arvind K. Tripathi

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Raising the Bar The Effect of New and More Appealing Alternatives on User Satisfaction with Incumbent Information Systems, Uwe Ostermann and Lukas Wiewiorra

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Analysis of Facebook Comments in Response to Counter Rumors, Anjan Pal, Alton Y.K. Chua, and Dion Hoe-Lian Goh

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Development and Evaluation of Omni channel service based on Internet of Things for Hospitals, Arum Park and Kyoung Jun Lee

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Configurations explaining Social Media's Impact on Innovation Performance, Adamantia Pateli and Patrick Mikalef

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Exploring the Antecedents of Work-to-life Conflict under the Context of Bring Your Own Device, Cong Qi, Jingyuan Huang, and Ou Liu

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Predicting Imbalanced Taxi and Passenger Queue Contexts in Airport, Mohammad Saiedur Rahaman, Margaret Hamilton, and Flora D. Salim

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Highly Imperceptible and Reversible Text Steganography Using Invisible Character based Codeword, Mohammad Saidur Rahman, Ibrahim Khalil, Xun Yi, and Hai Dong

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Using the Multi-Theory Approach to Investigate the Factors that Affect the Adoption of Cloud Enterprise Resource Planning Systems by Micro, Small and Medium Enterprises in the Philippines., Ma. Rowena R. Caguiat and Merlin Teodosia C. Suarez

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Interoperability Framework for Government E-Services of the Philippines, Regalado Reyes Jr and Marivic S. Tangkeko

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Microblog Sentiment Analysis Using User Similarity and Interaction-based Social Relations, Xiaoyan Ruan, Lin Xiao, Chuanmin Mi, and Yue Lu

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Computer-Adaptive Surveys (CAS) as a Means of Answering Questions of Why, Sahar Sabbaghan, Lesley A. Gardner, and Cecil Chua

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Mobi-Manager: A Collaboration Platform for Production Management: the case of the Egyptian Furniture Industry, Shady Salama, Frobin Mnale, Jaehyun Park, Alyaa Abdelhalim, and Amr B. Eltawil

Positive Circle Sharing Behaviour : From Disaster Evangelist Lens, Nor Intan Saniah, Ruzleeta Z., Pervaiz A., and Rose Alinda Alias

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Supporting Refugees in Everyday Life- Intercultural Design Evaluation of an Application for Local Information, Maximilian Schreieck, Jonas Zitzelsberger, Sebastian Siepe, Manuel Wiesche, and Helmut Krcmar

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Transforming Tourism Destinations' Marketing Strategies by Understanding Tourists' Satisfaction, Nur Shamilla Selamat, Alex Tze Hiang Sim, and Jee Mei Hee

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Hedonic Information Systems Quality, Chanyoung Seo, Zixiu Guo, Lin Xiao, James J. Jiang, and Gary Klein

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Addressing Knowledge Leakage Risk caused by the use of mobile devices in Australian Organizations, Carlos Andres Agudelo Serna, Rachelle Bosua, Sean Maynard, and Atif Ahmad

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Toward a Grounded Theory of Game Development Work in the Philippines, Elcid A. Serrano and Raymund C. Sison

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Affine-Invariant Outlier Detection and Data Visualization, Mudassir Shabbir, Asif Jamshed, and Imdadullah Khan