Abstract
Enterprise Architecture (EA) is an integrated approach of information systems, processes, organisation and people in aligning business and information technology together. However, there is a discrepancy in public sector EA implementation whereby the developing countries are still grappling with issues in the implementation while those developed countries are already harvesting the EA benefits and value. Hence, this study aims to investigate the capability and priority of public sector of the developing countries in implementing the EA by proposing an assessment model. The assessment model is based on Balanced Scorecard (BSC) and Analytic Hierarchy Process (AHP) approach. There are 27 EAI capability and priority criteria identified and grouped into six categories according to BSC perspectives namely Internal Process, Learning and Growth, Authority Support, Cost, Technology and Talent Management. Followed by AHP pairwise comparison in calculating the rank of each criterion which is presented via three case studies from Malaysian Public Sector agencies.
Recommended Citation
A Bakar, Nur Azaliah; Selamat, Harihodin; and Kama, Mohd Nazri, "Assessing the Capability and Priority of Enterprise Architecture Implementation in Malaysian Public Sector" (2017). PACIS 2017 Proceedings. 79.
https://aisel.aisnet.org/pacis2017/79