KNOWLEDGE MANAGEMENT SYSTEM USAGE IN ORGANIZATION: A SYSTEMATIC LITERATURE REVIEW
Abstract
KMS usage can hold considerable benefits for organizations, unless users are willing to use the system. This systematic literature review (SLR) aims to identify the Knowledge Management System (KMS) components in the KMS Model proposal for Organization environment. This SLR answered both research questions and the KMS usage components will be referring in the future study to verify the effectiveness of the components to be the good example for KMS. A SLR of KMS Usage to identify and define the components of KMS Usage from the KMS models and framework was conducted recently. 200 articles included in the literature review were extracted based on the exclusion criteria and only retained 57 related reviews. The review of published papers of conference and journals’ articles shows the components of KMS usage are basically divided into three factors which is people factor, process and organizational factor, and the technology factor. The literatures evidence the lacks of combination of these three factors into an integrated framework KMS usage to fully use in the organization. The scenario leads to the failure of the organization towards the implementation and use of KM System. The steps of identifying the factors to analyse the components from the models and framework in the literature will led to the definition of the KMS usage component for the organization as concluded in this Systematic Literature Review.