The subjects of ICTs adoption and e-Government services have been widely investigated by researchers. It is an indication of the significant roles that can be brought to individuals and societies by ICTs and e-Government. Enhancing efficiency and effectiveness of governmental services being delivered to citizens (G2C) is the ultimate goal. However, many groups within societies are considered to be benefiting less from e-Government, as they are less receptive to ICTs. This has created a phenomenon known as digital divide. Amongst these groups are the older adults; therefore, this study attempts to detect and explain the challenges existing for elderly when using e-Government services in a developing country of the Middle East, in this case Saudi Arabia. The study uses a quantitative approach in which survey questionnaires will be distributed to households’ residents (50 years old and above) in Hail city. The study will make a positive contribution to the existing literature on e-Government adoption, older adults and related body of knowledge. It will also produce relevant data that can be of assistance to Government policy makers and to the ICT industry.
Choudrie, Jyoti, "Older Adults in Households and e-Government services in Saudi Arabia, Hail City: A digital Divide Study of Adoption, Use and Diffusion." (2016). PACIS 2016 Proceedings. 338.