The Pacific Asia Conference on Information Systems (PACIS) is an annual academic conference intended to provide a high quality conference for researchers, senior scholars, practitioners to share their visions and knowledge. The theme of the conference this year is “IT Governance for Future Society.” With the rapid development and application of new information technologies, how to manage them effectively to increase productivity and reduce risks is critical. This is particularly important for developing countries in the Asia Pacific Region.

There are 1 Doctoral Consortium, 4 academic and industrial Keynote Speeches, 9 Parallel Sessions, 7 Panel Sessions, 1 Junior Faculty Consortium, 1 Tutorial Session, 3 Workshop Sessions, 68 Completed Research Paper Sessions, 10 Research-in-progress Sessions and 10 Poster Sessions in the five-day program.

PACIS 2016 has reached a milestone in terms of paper submissions and attendances. The 2016 Call for submissions elicited 741 submissions. As a result, we were able to select 398 high quality (204 completed-research-paper, 40 research-in-progress and 154 posters) papers for the conference. With more than 550 international delegates and participants from 40 nations, this Annual Conference provides us for sharing our research experiences and discusses the implications of our work for practice.

Finally, all 398 papers are included in our proceedings, which are available from both the AIS Library and the PACIS 2016 website (http://www.pacis2016.org/).

Conference Co-chairs,
Dr. Ting-Peng Liang (National Sun Yat-sen University)
Dr. Shin-Yuan Hung (National Chung Cheng University)

Program Co-chairs,
Dr. Patrick Y.K. Chau (The University of Hong Kong)
Dr. She-I Chang (National Chung Cheng University)

Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)
ISBN: 9789860491029

Submissions from 2016

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ASSURING RELIABILITY IN QUALITATIVE STUDIES: A HEALTH INFORMATICS PERSPECTIVE, Hafeez-Baig Abdul, Gururajan Raj, and Subrata Chakraborty

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STRATEGIC ORIENTATION, TRIADIC STRATEGIC ALIGNMENT AND FIRM PERFORMANCE, Al-Surmi, Abdulrahman; Cao Guangming; and Duan Yanqing

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WINNING DIGITAL CITIZENS: A MODEL AND INSTRUMENT, Mohammed Aladalah, Yen Cheung, and Vincent C.S. Lee

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IMPACT FACTORS FOR BUSINESS SYSTEM SUCCESS, Mohammed Alattas, Kyeong Kang, and Osama Sohaib

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IDENTIFYING BEST PRACTICES IN ORGANISATIONAL SOA GOVERNANCE ADOPTION: CASE STUDY OF SAUDI ARABIA’S E-GOVERNMENT PROGRAMME, Bader Alghamdi, Bader Alghamdi, Leigh Ellen Potter, and Steve Drew

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SOCIAL PRESENCE AND MODE OF VIDEOCOMMUNICATION IN A COLLABORATIVE VIRTUAL ENVIRONMENT, Mohammed Alghamdi, Holger Regenbrecht, Simon Hoermann, Tobias Langlotz, and Colin Aldridge

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CITIZENS ENGAGEMENT IN E-PARTICIPATION ON EGOVERNEMNT WEBSITES THROUGH SWAT MODEL: A CASE OF SAUDI ARABIA, Abdullah Alharbi, Kyeong Kang, and Osama Sohaib

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THE DEVELOPMENT OF A VIRTUAL LEARNING CLUSTER IN RURAL NEW ZEALAND SECONDARY SCHOOLS: A CASE STUDY, Arif Ali, Pak Yoong, and Allan Sylvester

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CLOUD COMPUTING SERVICES ADOPTION IN AUSTRALIAN SMES: A FIRM-LEVEL INVESTIGATION, Salim Al-Isma’ili, Mengxiang Li, Qiang He, and Jun Shen

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CLOUD COMPUTING ADOPTION DETERMINANTS: AN ANALYSIS OF AUSTRALIAN SMES, Salim Al-Isma’ili, Mengxiang Li, Jun Shen, and Qiang He

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FACTORS INFLUENCING THE ENGAGEMENT BETWEEN ENTERPRISE ARCHITECTS AND STAKEHOLDERS IN ENTERPRISE ARCHITECTURE DEVELOPMENT, Hamood Al-Kharusi, Suraya Miskon, and Mahadi Bahari

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IDENTIFYING AND CLASSIFYING VALUE PROPOSITIONS IN BRAND TWEETS – A STUDY OF TOP-10 COFFEE BRANDS, Mostafa Alwash, Bastin Tony Roy Savarimuthu, and Mathew Parackal

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INVESTIGATING EFFECTIVENESS OF SOURCE CREDIBILITY ELEMENTS ON SOCIAL COMMERCE ENDORSEMENT: THE CASE OF INSTAGRAM IN INDONESIA, Dinna Amelina and Yu-Qian Zhu

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THE EFFECTIVENESS OF AN OPEN STRATEGIC PLANNING APPROACH, Alireza Amrollahi and Bruce Rowlands

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UNDERSTANDING RISK FACTORS OF ELDERLY INPATIENT FALLS USING CONTEXTUAL MODEL, Nandini Anantharama, Grace Rumantir, Bismi Jomon, Michelle Ananda-Rajah, and Annie Gilbert

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IDENTIFICATIONOFINFLUENTIALUSERSIN SPEECH-BASEDNETWORKS, Aizaz Anwar, Sameen Mansha, Faisal Kamiran, and Asim Karim

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EFFECTS OF POST-ADOPTION BELIEFS ON THE ONLINE PRODUCT RECOMMENDATION CONTINUANCE: AN EXTENSION OF IS CONTINUANCE MODEL, Muhammad Ashraf, Noor Ismawati Jaafar, and Ainin Sulaiman

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ARE WE PLAYING YET? A REVIEW OF GAMIFIED ENTERPRISE SYSTEMS, Kai Augustin, Scott Thiebes, Sebastian Lins, Robert Linden, and Dirk Basten

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A SURVEY ON AVAILABILITY CALCULATION AND DEFINITION FOR INFORMATION TECHNOLOGY SERVICES, Oscar Avila and Sebastian Sastoque H.

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OnTimeCargo: A SMART TRANSPORTATION SYSTEM DEVELOPMENT IN LOGISTICS MANAGEMENT BY A DESIGN THINKING APPROACH, Ahmed Azab, Noha Mostafa, and Jaehyun Park

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THE EFFECT OF COLLECTIVE RATING ON THE PERCEPTION OF ONLINE REVIEWS, Zhuolan Bao and Michael Chau

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ISO 11354-2 FOR THE EVALUATION OF EHEALTH PLATFORMS, Martin Benedict, Hannes Schlieter, Martin Burwitz, and Werner Esswein

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DRIVERS AND BARRIERS TO STRUCTURING INFORMATION IN ELECTRONIC HEALTH RECORDS, Geir Thore Berge

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TO BELIEVE OR NOT TO BELIEVE – INVESTIGATING THE EFFECT OF COMMERCE-ORIENTED MEDIA REVENUE MODELS ON CONTENT CREDIBILITY, Benedikt Berger

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PUT IT IN ITS PLACE – INTEGRATING BEHAVIORAL INERTIA INTO ESTABLISHED IS POST-ADOPTION MODELS, Matthias Berger, Christian Matt, Thomas Hess, and Stefan Beer

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A NEW METHOD TO INDEX AND STORE SPATIO-TEMPORAL DATA, Guillermo de Bernardo, Ramón Casares, Adrían Gómez-Brandón, and José R. Paramá

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FINANCIAL FRAUD DETECTION: A NEW ENSEMBLE LEARNING APPROACH FOR IMBALANCED DATA, Yiyang Bian, Min Cheng, Chen Yang, Yuan Yuan, Qing Li, J. Leon Zhao, and Liang Liang

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LITERATURE REVIEW TO DETERMINE ENVIRONMENTAL AND COGNITIVE FACTORS UNDERLYING USER VALUE COCREATION BEHAVIOUR, Reihaneh Bidar, Jason Watson, and Alistair Barros

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DIGITALIZATION OF LOCAL OWNER OPERATED RETAIL OUTLETS: THE ROLE OF THE PERCEPTION OF COMPETITION AND CUSTOMER EXPECTATIONS, Lars Bollweg, Richard Lackes, Markus Siepermann, Arbnesh Sutaj, and Peter Weber

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THE IMPACT OF SOCIAL MEDIA POLICY AND USE ON VALUE CREATION: A SURVEY RESEARCH, Uuf Brajawidagda and Akemi Takeoka Chatfield

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GREEN BY APP: THE CONTRIBUTION OF MOBILE APPLICATIONS TO ENVIRONMENTAL SUSTAINABILITY, Benjamin Brauer, Carolin Ebermann, Björn Hildebrandt, Gerrit Remané, and Lutz M. Kolbe

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GISBUILDER: A FRAMEWORK FOR THE SEMI-AUTOMATIC GENERATION OF WEB-BASED GEOGRAPHIC INFORMATION SYSTEMS, Nieves R. Brisaboa, Alejandro Cortiñas, Miguel R. Luaces, and Oscar Pedreira

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WHY DO USERS BROADCAST? EXAMINING INDIVIDUAL MOTIVES AND SOCIAL CAPITAL ON SOCIAL LIVE STREAMING PLATFORMS, Simon Bründl and Thomas Hess

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A USER’S COGNITIVE WORKLOAD PERSPECTIVE IN NEGOTIATION SUPPORT SYSTEMS: AN EYE-TRACKING EXPERIMENT, Ricardo Buettner

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INNOVATIVE PERSONALITY-BASED DIGITAL SERVICES, Ricardo Buettner

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PERSONALITY AS A PREDICTOR OF BUSINESS SOCIAL MEDIA USAGE: AN EMPIRICAL INVESTIGATION OF XING USAGE PATTERNS, Ricardo Buettner

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MOTIVATING IDENTITY-RELATED BEHAVIORS IN ONLINE COMMUNITY – A BROADEN-AND-BUILD PERSPECTIVE, Crystal Xiaofang Cai and Patrick Y. K. Chau

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THE EFFECT OF INNOVATION STRATEGY ON POST-M&A INNOVATION PERFORMANCE: AN EVIDENCE FROM PHARMACEUTICAL INDUSTRY, Chun-Mao Chang and Chih-Ping Wei

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ADOPTION INTENTION ON CLOUD STORAGE SERVICES: THE ROLE OF TECHNOLOGY TRUST, PRIVACY AND SECURITY CONCERNS, Kuo-Chung Chang and Yoke May Seow

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RISK FACTORS OF ENTERPRISE INTERNAL CONTROL: GOVERNANCE REFERS TO INTERNET OF THINGS (IOT) ENVIRONMENT, She-I Chang, Albert Huang, Li-Min Chang, and Jhan-Cyun Liao

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A STUDY OF ITG MECHANISM IN POST-IMPLEMENTATION PHASE OF AN ERP SYSTEM, She-I Chang, Tawei Wang, and Hsing-Jung Li

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SENTIMENT ANALYSIS OF CHINESE MICROBLOG MESSAGE USING NEURAL NETWORK-BASED VECTOR REPRESENTATION FOR MEASURING REGIONAL PREJUDICE, Yung-Chun Chang, Chin-Shun Chou, Yang Zhang, Xi Wang, and Wen-Lian Hsu

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UNDERSTANDING DIGITAL TRANSFORMATION STRATEGY FORMATION: INSIGHTS FROM EUROPE’S AUTOMOTIVE INDUSTRY, Simon Chanias and Thomas Hess

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A PRAGMATIC PERSPECTIVE TO KNOWLEDGE ADAPTION: BOUNDARY OBJECTS IN IT OUTSOURCING1, Cheng Chen and Ji-Ye Mao

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PSYCHOLOGICAL OWNERSHIP: AN EMPIRICAL STUDY ON ITS ANTECEDENTS AND IMPACTS UPON SOCIAL MEDIA LOYALTY, Chun-Der Chen, Qun Zhao, and Jin-Long Wang

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THE IMPACTS OF WIKINOMICS ON OPEN INNOVATION IN ORGANIZATIONS: A STUDY BASED ON SMES IN TAIWAN, Deng-Neng Chen and Pei-Fang Kao

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ORGANIZING NEWS ARTICLES AND EDITORIALS THROUGH INFORMATION EXTRACTION AND SENTIMENT ANALYSIS, Charibeth Cheng, Bernadyn Cagampan, and Christine Diane Lim

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WHAT KINDS OF FORUM ACTIVITIES ARE IMPORTANT FOR PROMOTING LEARNING CONTINUANCE IN MOOCS?, Hong Chen, Chee Wei Phang, Chenghong Zhang, and Shun Cai

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EVENT DETECTION IN AN EGO NETWORK ON FACEBOOK, Hsin-Ping Chen, Kuo-Wei Hsu, and Shu-I Chiu

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VALIDATING ELDER ADULTS’ SOCIAL NETWORKING SITES USE –A STUDY BASED ON FACEBOOK, Hsiu-Ju Chen

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ASSESSING THE IMPACT OF INNOVATION GENERATION ON ADAPTABILITY IN ELECTRONIC SUPPLY CHAINS, Jao-Hong Chen, Kuo-Liang Lu, Po-Sheng Hou, and Yu-Chia Kai

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STOCK PREDICTION VIA SENTIMENT AND ONLINE SOCIAL STATUS, Jih-Shin Chen and Hsin-Min Lu

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RESEARCH IN PROGRESS: THE SNOB AND BANDWAGON EFFECTS ON CONSUMERS’ PURCHASE INTENTION UNDER DIFFERENT PROMOTION STRATEGIES, Li Dan Chen, Xin Lai, Neng Min Wang, and Wei Huang

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THE EFFECT OF FLUENCY ON REVIEW HELPFULNESS: DOES IT DEPEND ON PERSPECTIVE-TAKING?, Rongjuan Chen and Yasuaki Sakamoto

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IOS-ENABLED COLLABORATIVE KNOWLEDGE CREATION AND SUPPLY CHAIN FLEXIBILITY: THE MODERATE ROLE OF MARKET UNCERTAINTY, Wenbo Chen, Huiling Jiao, Qingfeng Zeng, and Jieqian Wu

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THE DEVELOPMENT OF TRANSACTIVE MEMORY SYSTEM IN COMPUTER-MEDIATED VERSUS FACE-TO-FACE TEAMS: A QUASI-EXPERIMENTAL STUDY, Xiaogang Chen

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WHAT DETERMINES THE QUALITY OF E-GOVERNMENT SERVICES IN THE UAE? PRESENTING A FRAMEWORK, Ananth Chiravuri and Mohamed Abdul

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SOCIAL PERSUASIVE EDUCATION CLOUD MODEL – A CASE STUDY, Sivakumar Chitra and Ron Chi-Wai Kwok

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EMPOWERING UNDERGRADUATE STUDENTS TO CREATE DURING ACADEMIC EXCHANGE – A CASE IN HONG KONG, Sivakumar Chitra, Ron Chi-Wai Kwok, and Yufeng Hao

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THE CENTRAL ROLE OF ENGAGEMENT AND SUBJECTIVE WELL-BEING IN VIRTUAL COMMUNITIES, Chao-Min Chiu

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SKYLINE QUERY PROCESSING FOR RATING DATA, Shu-I Chiu and Kuo-Wei Hsu

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SOCIAL NETWORK PRIVACY DISPOSITIONS: AN OBJECTIVE MEASUREMENT SCALE AND A CAUSAL MODEL, Ben CF Choi, Jie Yu, Yi Wu, and Zhenhui (Jack) Jiang

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A STUDY ON THE ANONYMITY PERCEPTIONS IMPACTING ON POSTING MALICIOUS MESSAGES IN ONLINE COMMUNITIE, Jae Young Choi, Gyoo Gun Lim, and Mi Na Woo

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How Does Health Information Technology Affect Hospital Performance Efficiency? The Effects of Information Sharing Breadth and Depth, Na-Eun Cho, Weiling Ke, Bebonchu Atems, and Jongwha Chang

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CORPORATE SOCIAL RESPONSIBILITY AND GREEN IT: THE LINKAGE AND CASE ANALYSIS, David C. Chou and Houn-Gee Chen

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A STUDY OF THE EFFECT OF REGULATIONS ON DIFFERENT TYPES OF INFORMATION SECURITY BREACHES ACROSS DIFFERENT BUSINESS SECTORS, Ananya Sinha Choudhury and Juhee Kwon

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Older Adults in Households and e-Government services in Saudi Arabia, Hail City: A digital Divide Study of Adoption, Use and Diffusion., Jyoti Choudrie

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COLLECTIVE RUMOR CORRECTION ON THE DEATH HOAX, Alton Y.K. Chua, Sin-Mei Cheah, Dion H Goh, and Ee-Peng Lim

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AN INVESTIGATION OF SOCIAL IDENTITIES IN HOME PHYSIOTHERAPY TECHNOLOGIES, Wen Yong Chua, Klarissa T.T. Chang, and Michelle Y.T. Gwee

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COMPARING MANUAL AND AUTOMATED CONTENT, André Coners, Benjamin Matthies, and Alexander Sprengel

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ROOT CAUSES OF ENTERPRISE ARCHITECTURE PROBLEMS IN THE PUBLIC SECTOR, Dinh Duong Dang and Samuli Pekkola

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CAN FUZZY MULTI-CRITERIA DECISION MAKING IMPROVE STRATEGIC PLANNING BY BALANCED SCORECARD?, Jay Daniel and Amir Talaei-Khoei Talaei-Khoei

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INVESTIGATING CONSUMERS’ ADOPTION OF INTERACTIVE IN-STORE MOBILE SHOPPING ASSISTANT, Eman Yaser Daraghmi

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GAMIFICATION: AN EMERGING TREND, Sharmistha Dey and Rebekah Ede

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METHOD FOR DETECTING KEY NODES WHO OCCUPY STRUCTURAL HOLES IN SOCIAL NETWORK SITES, Liting Ding, Jun Wang, and Wei Wei

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PREDICTING PRODUCT RETURN RATE WITH “TWEETS”, Yi Ding, Haifeng Xu, and Bernard C. Y. Tan

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AFFORDANCES AND CONSTRAINTS OF SOCIAL MEDIA USE IN ePARTICIPATION: PERSPECTIVES FROM INDONESIAN POLITICIANS, Alfatika Aunuriella Dini, Fathul Wahid, and Øystein Sæbo

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FINANCIAL STATEMENT FRAUD DETECTION USING TEXT MINING: A SYSTEMIC FUNCTIONAL LINGUISTICS THEORY PERSPECTIVE, Wei Dong, Shaoyi Liao, and Liang Liang

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DATA ENVELOPMENT ANALYSIS OF THE EFFICIENCY OF AUSTRALIAN UNIVERSITIES: AN EMPIRICAL STUDY, Sophia Xiaoxia Duan and Hepu Deng

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THE DEVELOPMENT OF TRANSFORMATION AMBIDEXTERITY: A COMPARATIVE STUDY OF FOUR LEADING IT ORGANIZATIONS, Wenyu (Derek) Du and Shan L. Pan

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CHOICE SCHEMA DESIGN OF CROWDFUNDING CAMPAIGNS: AN EXPLORATORY STUDY, Zhao Du and Kanliang Wang

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THE IMPACT OF USER CAPITAL ON INFORMATION SYSTEMS SUCCESS, Rebekah Eden, Erwin Fielt, and Glen Murphy

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HOW TO CONQUER INFORMATION OVERLOAD? SUPPORTING FINANCIAL DECISIONS BY IDENTIFYING RELEVANT CONFERENCE CALL TOPICS, Matthias Eickhoff and Jan Muntermann

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THEY TALK BUT WHAT DO THEY LISTEN TO? ANALYZING FINANCIAL ANALYSTS’ INFORMATION PROCESSING USING LATENT DIRICHLET ALLOCATION, Matthias Eickhoff and Jan Muntermann

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SOCIAL SUPPORT, SOCIAL BELONGINGNESS, AND PSYCHOLOGICAL WELL- BEING: BENEFITS OF ONLINE HEALTHCARE COMMUNITY MEMBERSHIP, Seyedezahra Shadi Erfani, Babak Abedin, and Yvette Blount

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PREPARING SENIORS FOR E-HEALTH: A STUDY ON THE READINESS OF THEIR TECHNOLOGY TUTORS, Sonya Everard, Antonette Mendoza, and Sherah Kurnia

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A CONCEPTUAL MODEL OF IS COMPETENCIES AND IS CAPABILITIES FOR PREVENTIVE CARE PERFORMANCE: A RESOURCE BASED VIEW, Noor Fadzlina Mohd Fadhil, Leslie William Young, and Say Yen Teoh

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DOES SERVICE-DOMINANT LOGIC MATTER? TOWARD A UNIFYING MODEL FOR CONTINUANCE OF BRANDED APPLICATIO, Yu-Hui Fang and Chia-Ying Li

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TOWARDS LARGE SCALE ENVIRONMENTAL DATA PROCESSING WITH APACHE SPARK, Diego Ferrón, Sebastián Villarroya, José R.R. Viqueira, and Tomás F. Pena

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Challenges and Possibilities for the Household Medicine Lease System: Continua-Certified Devices assisted Community-Based SelfMedication, Masaru Furukawa and Junichi Yokoyama

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NAVIGATIONAL RULE DERIVATION: AN ALGORITHM TO DETERMINE THE EFFECT OF TRAFFIC SIGNS ON ROAD NETWORKS, Daniil Galaktionov, Miguel R. Luaces, and Ángeles S. Places

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DEVELOPMENT AND VALIDATION OF AN INSTRUMENT TO MEASURE INDIVIDUAL LEVEL ERP ASSIMILATION, Luan Gao, Yuqiang Feng, Luning Liu, and Qing Hu

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THE EFFECT OF BIG DATA ANALYTICS CAPABILITY ON FIRM PERFORMANCE, Mahda Garmaki, Imed Boughzala, and Samuel Fosso Wamba

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DATA ANALYTICS ON CONSUMER BEHAVIOR IN OMNI-CHANNEL RETAIL BANKING, CARD AND PAYMENT SERVICES, Dan Geng

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THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE, Xiang Gong, Kem Z.K. Zhang, Sesia J. Zhao, and Matthew K.O. Lee

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SCALABLE EXPLORE-EXPLOIT COLLABORATIVE FILTERING, Frédéric Guillou, Romaric Gaudel, and Philippe Preux

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A THEORETICAL APPROACH TO ONLINE REVIEW SYSTEMS: AN INFLUENCE OF REVIEW COMPONENTS MODEL, Yue Guo, Stuart J. Barnes, Khuong Le-Nguyen, and Qiong Jia

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PERSONALIZED ITEM RANKING FROM IMPLICIT USER FEEDBACK USING HETEROGENEOUS INFORMATION NETWORK, Mukul Gupta, Pradeep Kumar, and Bharat Bhasker

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SELF-PRESENTATION IN ONLINE DATING – AN ANALYSIS OF BEHAVIOURAL DIVERSITY, Martin Haferkorn and Moritz Christian Weber

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HOW TECHNOLOGY READINESS EXPLAINS ACCEPTANCE AND SATISFACTION OF DIGITAL SERVICES IN B2B HEALTHCARE SECTOR?, Heli Hallikainen and Tommi Laukkanen