The Pacific Asia Conference on Information Systems (PACIS) is the premier region 3 information systems (IS) conference of the Association of Information Systems (AIS). It aims to provide researchers in the Pacific-Asia region with an opportunity for networking and exchanging research findings on the latest developments in IS. The theme of the conference this year is “IS Innovation in Pacific Asia”. It represents an opportunity for us to think about how information and communication technologies can contribute to the advancement of the social, cultural and economic well-being of our region.

This year, we received a total of 383 submissions from authors in 45 countries. There were 178 authors from Australia, 119 from Taiwan, 74 from China, and 66 from Germany. For the first premier AIS conference to be held in Vietnam, these numbers are very positive. This is the second highest number of submissions to a PACIS conference in history. The most popular tracks this year were: Adoption and Diffusion of Information Technology (28 submissions), Knowledge Management and Business Intelligence (25 submissions), Human Behavior and Information Systems (24 submissions), and Electronic and Mobile Commerce (24 submissions).

After a thorough review process involving the 57 track chairs of our 25 tracks (see list below), and 340 reviewers (including associate editors for some tracks), a total of 130 regular papers and 51 research-in-progress papers were accepted for the conference. Every paper was peer reviewed in a process that typically involved two blind reviews and a final recommendation from a track chair. The overall acceptance rate was 47.2% for both Regular and Research-in-progress papers. All 181 papers are included in the Proceedings, which are available from both the AIS Library and the PACIS Proceedings library (http://www.pacis-net.org/). Full papers, research-in-progress (RIP) papers, and RIP-formatted doctoral consortium papers (the latter for students who consented to publication of their papers) are included in these Proceedings.

Shan L. Pan and Tru H. Cao, Program Co-Chairs, PACIS 2012, July 2012

Submissions from 2012

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Individual And Collective Innovative Use Of Enterprise System- Mediating Role Of Collective Learning, Yumei Luo, Hong Ling, Cheng Zhang, and Yunjie Xu

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A Study Into Factors Contributing To Diffusion Of A Perceived Disruptive Innovation In Tourism Smes, Carla L.Wilkin

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Delivering Optimal Health Outcomes: Making Sense Of A Business Intelligence Decision In A Notfor-Profit Organisation, Dale MacKrell

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Factors Affecting The Organizational Adoption Of Service-Oriented Architecture (Soa), Elizavita MacLennan and Jean-Paul Van Belle

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Gender Gap In Information Technology (It) Majors: A Preliminary Study On Cross-Cultural Perspective, Pruthikrai Mahatanankoon, Bunthit Watanapa, and Sunisa Sathapornvajana

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Reopening The Centralization-Decentralization Debate: A Comparative Case Study Of ERP Implementation In Two Chinese Petroleum Companies, Julien Malaurent, Li Yan, and David Avison

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Cloud Enterprise Systems: A Review Of Literature And Its Adoption, Siti Maliza Salleh, Say Yen Teoh, and Caroline Chan

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Supply Chain Resilience To Mitigate Disruptions: A QFD Approach, Md. Maruf Hossan Chowdhury, Mohammed Naim A. Dewan, and Mohammed A. Quaddus

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Affects And Post-Adoption Behaviors Of Blog Users, Margaret Meiling Luo, Sophea Chea, Jashen Chen, and Shih-Chieh Chen

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Open Source Innovation Networks: Exploring High and Low- density Models, Lorraine Morgan, Joseph Feller, and Patrick Finnegan

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Mhealth: A Better Alternative For Healthcare In Developing Countries, Saradhi Motamarri, Shahriar Akter, Pradeep Ray, and Chung-Li Tseng

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Disaster Recovery – The Process Management Perspective, Parastoo Mousavi, Olivera Marjanovic, and Petri Hallikainen

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The Application Of A Sociotechnical Analysis For The Personally Controlled Electronic Health Record, Imran Muhammad, Say Yen Teoh, and Nilmini Wickramasinghe

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Qfd Based Modelling For E-Business: A Sustainable Approach Using Blended Value Dimensions, Mohammed Naim A. Dewan, Md. Maruf Hossan Chowdhury, and Mohammed A. Quaddus

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The Elements For Sustainable E-Business Modelling: A 3D Approach, Mohammed Naim A. Dewan, Md. Maruf Hossan Chowdhury, and Mohammed A. Quaddus

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A System Developer‟S Perspective Of Managing CiRM Implementation In Local Governments: Lessons From Malaysia, Syed Nasirin and Mahadi Bahari

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Ontology-Based Applications In Information Systems Research: Through The Lens Of Design Science Research Methodology, Mohammad Nazir Ahmad, Kamal Badr Abd. Badr, Robert M. Colomb, and Roliana Ibrahim

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Examining The Cultural Difference In The Intention To Purchase In Social Commerce, Celeste See-Pui Ng

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Smart Shopping Assistant: A Multimedia and Social Media Augmented System with Mobile Devices to Enhance Customers’ Experience and Interaction, Vinh-Tiep Nguyen, Trung-Nghia Le, Quoc-Minh Bui, Minh-Triet Tran, and Anh-Duc Duong

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Green Is And Organizational Performance: An Empirical Examination, Rohit Nishant

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Energy Efficiency Research And Development: Consumption- And Environment-Centric Perspectives, Rohit Nishant, Thompson S.H Teo, and Mark Goh

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Masked Or Informed Citizens? Social Media And Online Health Consultations, Kim Normann Andersen and Rony Medaglia

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Benchmarking Indonesian Local E-Government, Nurdin Nurdin, Rosemary Stockdale, and Helana Scheepers

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The Relationship Between Knowledge Characteristics And Knowledge Value, Tullawat Pacharapha and Vichita Vathanophas

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Open Innovation In Online Brand Communities, Seppo Pahnila, Karin Väyrynen, and Tytti Pokka

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Assessing The Factors That Have An Impact On Stickiness In Online Game Communities, Seppo Pahnila and Juhani Warsta

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The Competing- Complementarity Engagement Of News Media With Online Social Media, Shailesh Palekar and Darshana Sedera

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Impact Of Social Media Usage On Organizations, Farzana Parveen

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Information Systems And Hospital Work: A Structuralist Investigation, Fei Peng, Sherah Kurnia, Reeva Lederman, and Suelette Dreyfus

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Global IT Multisourcing: Objectives, Challenges And Requirements In Multinational Insurance Companies, Thomas Ph. Herz, Florian Hamel, Falk Uebernickel, and Walter Brenner

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Capabilities For Service Innovation: A Qualitative Case Study In The Consulting Industry, Ralf Plattfaut, Bjoern Niehaves, and Joerg Becker

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Strategy For Academic-Community Collaboration: Enabled And Supported By The Development Of An Open-Source Web Service, Minh Q. Huynh, Nilesh Chitrakar, and Ron Chi Wai Kwok

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Issues Of Unintended Consequences Of Electronic Medical Records: A Proposed Study Framework, Perdana Rahadhan, Simon K. Poon, and Lesley Pek Wee Land

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Assessing The Role Of Transactional And Transformational Leadership In Continuance Intentions Of Enterprise Resource Planning, Azadeh Rezvani, Pouria Khosravi, and Mohammad Nazir Ahmad

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Building A Substantive Theory Of Emotions From An Iois Project, Hekkala Riitta, Newman Mike, and Urquhart Cathy

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Computer-Assisted Auditing Tools Acceptance Using I-Toe: A New Paradigm, Khairina Rosli, Paul H.P. Yeow, and Eu-Gene Siew

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Identifying Service Innovation Patterns From The Service-Oriented Perspective, Hyun-Sun Ryu and Jae-Nam Lee

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Service Innovation Strategies: Universalistic, Contingency, And Configurational Explanations Of Firm Performance, Hyun-Sun Ryu and Jae-Nam Lee

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Performance Of Business Models: Empirical Insights From The Software Industry, Markus Schief, Anton Pussep, and Peter Buxmann

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Software-As-A-Service Development: Driving Forces Of Process Change, Stuckenberg Sebastian and Beiermeister Stefan

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Through What Mechanisms Does Business Analytics Contribute To Business Value?, Peter B. Seddon and Dora Constantinidis

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How To Succeed In The Transformation Of An It Function: Lessons From Coles Myer Limited, Peter B. Seddon, Peter J. Reynolds, Leslie P. Willcocks, and Peter Mahler

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Work Integrated Learning (Wil) Through A Field Project – A Study Of Design, Delivery & Challenges, Ravi Seethamraju

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Determinants Of The Successful Usage Of A Firm’s Sns Page, Seyoung Seol, Hwansoo Lee, Jieun Yu, and Hangjung Zo

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A Stage For Social Comparison — The Value Of Information In Virtual Communities, Rong-An Shang, Yu-Chen Chen, and Chao-Chi Huang

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The Effects Of Information Richness And Navigation On Value And Behavior Intentions: The Case Of Groupon Taiwan, Wen-Lung Shiau and Kai-Hsin Yeh

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Vip-Focused Crm Strategies In An Open-Market, Beom-Soo Shim, Han-Jun Lee, and Yong-Moo Suh

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MMOG Game-Based Knowledge Conversion: An Ecological View Of Mutualistic Co-Presence, Joseph Siu-Lung Kong and Ron Chi-Wai Kwok

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The Relationship Between Organizational Culture, Information Systems Management And Change Readiness, Jakobus Smit, Marielle Dellemijn, and Gilbert Silvius

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A Critical Analysis Of The State-Of-The-Art On Automated Detection Of Deceptive Behavior In Social Media, Long Song, Wenping Zhang, Stephen S.Y. Liao, and Ron C.W. Kwok

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Investigating Factors Affecting Electronic Word-Of-Mouth In The Open Market Context: A Mixed Methods Approach, Jung-Eun Son, Hee-Woong Kim, and Yoon-Jung Jang

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Aligning Control Structures With Control Processes For Effective Offshore Contract Performance, Shirish C. Srivastava and Thompson S. H. Teo

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Usage Of Social Media For Political Communication, Stefan Stieglitz, Tobias Brockmann, and Linh Dang Xuan

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Identifying Business Value From The Use Of Social Media: An Sme Perspective, Rosemary Stockdale, Ashir Ahmed, and Helana Scheepers

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Exploring The Role Of Integration In Software-As-A-Service Failure, Sebastian Stuckenberg

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Public-Private Partnerships In E-Government: Insights From Singapore Cases, Mahdieh Taher, Zhenbin Yang, and Atreyi Kankanhalli

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The Effects Of Business Process Orientation On Innovation, Jing Tang, L.G. Pee, and Junichi Iijima

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Exploring The Environments Of Transformed Government Service: A Case Study Of Building Construction Approvals In Singapore, Joseph C. G. Teo and Nick Letch

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Adopting Cva To Evaluate Es Benefits' Impact On Organisational Effectiveness In Australia, Leon Teo, Mohini Singh, and Vanessa Cooper

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A Digital Ecosystem For Optimizing Service Reliability In Public Transport, Vu The Tran, Peter Eklund, and Chris Cook

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It Operating Models In Practice And Research: An Analysis Of The State Of Knowledge, Alan Thorogood, Heiko Gewald, and Philipp A. Brune

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Acceptance Of Qr Code In Taiwan: An Extension Of The Technology Acceptance Model, Jonathan Jiin Tian Chyou, Hao Chun Kang, and Bill Yu Fan Cheng

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Understanding The Temporal Relationship Between Justice And Team Goal Commitment In Virtual Project Teams, Eric T.K. Lim and C.W. Tan

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Developing An Instrument To Measure Enterprise System Users’ Perceptions Of System-User Collaboration, Heikki Topi and Jennifer Xu

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Assessing Website Performance In The Line Of The Is Impact Model, Thi Van Hau Trieu

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Enterprise System-Enabled Organizational Agility Capability: A Construct And Measurement Instrument, Thao Trinh-Phuong, Alemayehu Molla, and Konrad Peszynski

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Looking Through The Clouds: A Tale Of Two Universities, Melin Ulf, Sarkar Pradip K., and Young Leslie W.

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What Makes Information System Developers Produce Defective Information Systems For Their Clients?, Tero Vartiainen and Mikko Siponen

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Small And Medium Enterprises Sourcing Software As A Service – A Dynamic Perspective On Is Capabilities, Nagarajan Venkatachalam, Erwin Fielt, Michael Rosemann, and Shane Mathews

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Enterprise Metadata Management: Identifying Success Factors For Implementing Managed Metadata Environments, Lubos Vnuk, Andy Koronios, and Jing Gao

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Towards Understanding Learner Experiences In Elearning Tools, Au Thien Wan and Shazia Sadiq

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Enabling Interorganizational System Integration: The Compromise Perspective, Eric T. G. Wang and Neil C. A. Lee

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The Impact Of Interactivity On Involvement And Social Presence: The Moderating Effects Of Opinion Leadership, Yi-Ting Wang, Ling-Ling Wu, Hui-Ching Chen, and Ming-Yih Yeh

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Managing Organizational Identity Through Ambidextrous Capabilities: A Dual Level Analysis, Zheng Wang, Jinsong Huang, and Barney Tan

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Comparing Key Characteristics Of Design Science Research As An Approach And Paradigm, Sven Weber

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Instant messaging - blessing or curse for enterprises?, Sven Weber, Roman Beck, and Wolfgang König

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Putting PS Into IS: Developing Professional Skills And Enhancing Employability Through Curriculum Initiatives In Information Systems, Carolyn Woodley and Peter Shackleton

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Teamwork Quality And Service Innovation Performance Of Virtual Teams, Jason Chia-Hsien Wu and Ting-Peng Liang

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Analyzing Word-Of-Mouth In Social Media: The Impact And Generation Patterns, Weifang Wu

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Web Mining For Financial Market Prediction Based On Online Sentiments, Wei Xu, Tuo Li, Bing Jiang, and Cheng Cheng

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Financial Market Prediction Based On Online Opinion Ensemble, Wei Xu, Daoyuan Sun, Zihe Meng, and Meiyun Zuo

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Modeling Researchers’ Characteristics For The Formation Of Research Team, Yunhong Xu, Jian Ma, and Xitong Guo

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A Rule-Based Approach For Effective Sentiment Analysis, Chin-Sheng Yang and Hsiao-Ping Shih

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Investigating Gov 2.0 Services: Leveraging On User Participation, Zhenbin Yang

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Process Model Of Governance For Agility: A Healthcare Sysmtem Implementation In China, Say Yen Teoh and Xi Chen

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Knowledge Sharing In Underserved Communities, Deng Yimeng and Klarissa T.T. Chang

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Individuals’ Adopton Of Cloud Services: A Technology Base Switching Decision, Shuk Ying Ho and Xin Xu

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Constitutive Roles Of External And Internal Information Systems For Effective Interorganizational Knowledge Transfer: A Dyadic Approach, Yan Yu, Xiaoying Dong, Meiyun Zuo, and Wei Xu

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User Participation In Self-Governance In Socio-Technical Communities, Tingting Zhang, William Yu Chung Wang, and Angsana A. Techatassanasoontorn

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Semi-Supervised Text Mining For Dynamic Business Network Discovery, Wenping Zhang, Yi Cai, Raymond Y.K. Lau, Stephen S. Liao, and Ron C.W. Kwok

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Human Performance Modeling For Two-Dimensional Dwell-Based Eye Pointing, Xinyong Zhang and Hongbin Zha

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An Economic Analysis Of The Online Counterfeit Market And The Impact Of Anti-Counterfeit Technology, Xiong Zhang, Zhiling Guo, and Wei Thoo Yue

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µ-Fractal Based Data Perturbation Algorithm For Privacy Protection, Jian Zhong, Vinod Mirchandani, Peter Bertok, and James Harland

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It Governance In China: Cultral Fit And It Governance Capabilities, Xijin Zhong, Savanid Vatanasakdakul, and Chadi Aoun

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Developing An Agile It Capability Accompanying Business's Fast Growing:A Case Study On A Chinese E-Commerce Company, Junjie Zhou, Meiyun Zuo, Qiudi Li, and Wei Xu

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Identifying Critical Issues For Developing Successful E-Health Solutions, Manuel Zwicker, Juergen Seitz, and Nilmini Wickramasinghe