Organizational change due to the implementation of new technologies or newer versions of technologies in organizations is a process with many challenges. During this change process, users need to make sense of the new technology, adapt their work practices to use the technology and/or change their patterns or routines of work to make full use of the technology. This paper focuses on knowledge sharing during change associated with the implementation of new or newer versions of technologies in four case study organisations. We use a qualitative research method and our findings identify the 1) key interrelated elements that enable effective knowledge sharing (people from specific teams, IT-artefacts and change-related activities) and 2) specific problems that hinder effective knowledge sharing during change associated with technology implementation. Our findings are of specific relevance to managers that need to plan, control and coordinate change processes and manage teams that are subject to change associated with technology implementation.
Bosua, Rachelle and Mendoza, Antonette, "Knowledge Sharing During Technology Implementation: Enabling Elements And Problems" (2012). PACIS 2012 Proceedings. 9.