The Pacific Asia Conference on Information Systems (PACIS) is the premier region 3 information systems (IS) conference of the Association of Information Systems (AIS). It aims to provide researchers in the Pacific-Asia region with an opportunity for networking and exchanging research findings on the latest developments in IS. The theme of the conference this year is “IS Innovation in Pacific Asia”. It represents an opportunity for us to think about how information and communication technologies can contribute to the advancement of the social, cultural and economic well-being of our region.

This year, we received a total of 383 submissions from authors in 45 countries. There were 178 authors from Australia, 119 from Taiwan, 74 from China, and 66 from Germany. For the first premier AIS conference to be held in Vietnam, these numbers are very positive. This is the second highest number of submissions to a PACIS conference in history. The most popular tracks this year were: Adoption and Diffusion of Information Technology (28 submissions), Knowledge Management and Business Intelligence (25 submissions), Human Behavior and Information Systems (24 submissions), and Electronic and Mobile Commerce (24 submissions).

After a thorough review process involving the 57 track chairs of our 25 tracks (see list below), and 340 reviewers (including associate editors for some tracks), a total of 130 regular papers and 51 research-in-progress papers were accepted for the conference. Every paper was peer reviewed in a process that typically involved two blind reviews and a final recommendation from a track chair. The overall acceptance rate was 47.2% for both Regular and Research-in-progress papers. All 181 papers are included in the Proceedings, which are available from both the AIS Library and the PACIS Proceedings library (http://www.pacis-net.org/). Full papers, research-in-progress (RIP) papers, and RIP-formatted doctoral consortium papers (the latter for students who consented to publication of their papers) are included in these Proceedings.

Shan L. Pan and Tru H. Cao, Program Co-Chairs, PACIS 2012, July 2012

Submissions from 2012

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Moving Up The Value Chain: Exploring The Issues For Chinese Software & Services Outsourcers, Pamela Abbott, Yingqin Zheng, Sunila Modi, and Rong Du

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Developing Green It Capability: An Absorptive Capacity Perspective, Vanessa A. Cooper and Alemayehu Molla

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Antecedents Of Continuance Intention Of RFID Technology In Western Australian Farms, Mohammad Alamgir Hossain and Mohammed Quaddus

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Factors Effecting User Adoption Of I Dentity Management Systems: An Empi Rical Study, Ali Alkhalifah and John D’Ambra

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Understanding And Measuring Information Security Culture, Mohammed Alnatheer, Taizan Chan, and Karen Nelson

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A Design Science Research Roadmap, Ahmad Alturki

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Validating The Design Science Research Roadmap: Through The Lens Of “The Idealised Model For Theory Development”, Ahmad Alturki, Guy G. Gable, Wasana Bandara, and Shirley Gregor

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The Influence Of Information Technology On Industrial Services In The Manufacturing Industry – A Literature Review And Future Research Directions, Alexander A. Neff, Thomas Ph. Herz, Falk Uebernickel, and Walter Brenner

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Is Service Quality As A Multi-Dimensional Formative Construct, Ahmad A. Rabaa'i and Guy G. Gable

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Ubiquitous Customer Relationship Management: Unforeseen Issues And Benefits, Maura Atapattu and Darshana Sedera

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Conceptualization Of The Convergence Phenomenon To Develop An Applicable And Integrated Framework, Elizabeth A. Teracino and DongBack Seo

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A Technology Acceptance Model For Unit Guide Information Systems, Amara Atif and Deborah Richards

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Participatory Design Of Consumer-Oriented Technology-Enabled Services, Arzoo Atiq, Lesley Gardner, and Ananth Srinivasan

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Developing A Theoretical Framework For Knowledge Management Strategic Orientation Among Smes, Naief Azyabi, Julie Fisher, Kerry Tanner, and Shijia Gao

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Corporate Social Responsibility In Global It Outsourcing: A Case Study Of Inter-Firm Collaboration, Dr. Ron Babin and Dr. Brian Nicholson

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A Formative Measurement Model Of Business Process Model Quality, Wasana Bandara and Guy Gable

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Analysing And Improving A Recruitment Process: A Teaching Case For Developing Business Process Improvement Capabilities, Wasana Bandara and Chun Ouyang

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Market Myopia And Firm Specific Risk: Reexamining The Financial Value Of Information Technology Decisions, Anitesh Barua and Deepa Mani

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Resolving Trade-Offs In Service Performance Benchmarking Using Data Envelopment Analysis, Jörg Becker, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer

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Exploring The Balance Between Trust And Formal Controls In Information Systems Outsourcing Relationships, Nargiza Bekmamedova and Graeme Shanks

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Developing Organizational Agility Through It And Supply Chain Capability, Rui Bi, Robert M. Davison, Booi Kam, and Kosmas X. Smyrnios

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“Who Needs To Know?”: How Different Aspects Of The User's Situation Are Important For Answering Different Query Types, David Bodoff

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Knowledge Sharing During Technology Implementation: Enabling Elements And Problems, Rachelle Bosua and Antonette Mendoza

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Using Digital Storytelling In Information Systems Learning, Nathan R. Bromberg, Angsana A. Techatassanasoontorn, and Antonio Diaz Andrade

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The Interaction Patterns Of Knowledge Sharing In Design Forums, Chueh-Ting Chang and Pei-Hsuan Hsieh

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Shaping Proactivity For Firm Performance: Evaluating The Role Of It-Enabled Collaboration In Small And Medium Enterprises, Hsin-Lu Chang and Chih-Yuan Chou

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Building Member’s Relationship Quality Toward Online Community From The Elaboration Likelihood Model Perspective, Chun-Der Chen and Edward C.S. Ku

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The Dilemmas Of Shared Service Center In Taiwan E-Government- A Case Study On Ministry Of Finance, Pei-Hua Chen and Seng-Cho T. Chou

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Information Makes A Difference For Privacy Design, Shan Chen and Mary-Anne Williams

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Organizational Alienation, Organizational Support And Behavioral Intention To Adopt Information Systems, Yu-Chen Chen, Rong-An Shang, Avus Chen Yu Hou, and Humour Kung Chin Lee

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Understanding The Extended Use Of Erp Based On Individual Differences And Expectation-Confirmation Theory, Shih-Wei Chou, Yu-Chieh Chang, and Pi-Hui Hsieh

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Understanding Satisfaction With Service Providers From The Resource-Based View Of A Firm, Shih-Wei Chou, I-Hua Hung, and Pi-Hui Hsieh

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Understanding Outsourcing Commitment—An Integrated Model Combining The Resoruce-Based View And Knowledge Management, Shih-Wei Chou, Hui-Tzu Min, and Chun-Hsiung Chiang

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The Impacts Of Network Governance On The Erformance Of Ito: A Study Of Taiwanese Firms, Tzu-Chuan Chou, Shu-Mei Hsu, and Gwo-Guang Lee

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The Impact Of Booth Recommendation System On Exhibition Attendees' Unplanned Visit Behavior: An Extrinsic-Intrinsic Dichotomy Perspective, Namho Chung, Chulmo Koo, and Jae Kyeong Kim

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Advancing Enterprise-Wide Information Systems Strategy: Exploring Power Differentials In Parent – Subsidiary Relationships, Budiyanto Cucuk Wawan, Prananto Adi, and Tan Felix Ter Chian

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The Post Adoption Switching Of Social Network Service: A Human Migratory Model, Avus C.Y. Hou, Yu-Chen Chen, Rong-An Shang, and Ching-Chin Chern

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A Theoretical Model Of E-Learning Ability To Support Attainment Of Students’ Graduate Attributes, Farhad Daneshgar, Christine Van Toorn, and Daniel Schlagwein

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Who Cares? Content Sharing On Social Networking Sites: A Grounded Theory Study, André Deuker and Andreas Albers

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Exploring Characteristics Of Expertise In Information Systems, Sharmistha Dey

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The Influence Of User Interaction And Participation In Social Media On The Consumption Intention Of Niche Products, Yi Ding, Chee Wei Phang, and Chenghong Zhang

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Celebrity-Following And Social Capital: A Study Of User Behavior In Microblogging, Yue Ding, Lingyun Qiu, and Dong Li

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Software-As-A-Service: Implications For Business And Technology In Product Software Companies, Austin D’souza, Jaap Kabbedijk, DongBack Seo, Slinger Jansen, and Sjaak Brinkkemper

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System Dynamics Modeling Of Ict Diffusion, Amitava Dutta, Rahul Roy, and Priya Seetharaman

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Knowledge Management For Enterprise Systems: A Review Of The Literature, Sepideh Ebrahimi

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Collaborative Microcredit Project Moves To The Cloud, Lauren Eder, Thi Nhu Nguyen, Trong Nhan Pham, and Jimmy Lo

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Is-Enabled Innovation To Overcome Resistance And Improve Contributions To Sustainability By Universities: An Is Research Agenda, Steve Elliot and John Lavarack

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Investigating Personal And Community Factors In E-Government: A Citizen’s Perspective, Lornie Enggong and Brian Whitworth

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Towards Collaboration Virtualization Theory, Shaokun Fan, Choon Ling Sia, and J. Leon Zhao

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Creating And Sharing Knowledge Through A Corporate Social Networking Site: The Impact Of Employees' Perceptions On Effectiveness, Julio Figueroa and Jocelyn Cranefield

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A Grounded Theory Investigation Into Data Interoperability In Healthcare, Biswadip Ghosh and Judy E. Scott

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Evaluating A Communication Technology Assessment Tool (Ctat): A Case Of A Cloud Based Communication Tool, Asif Qumer Gill, Deborah Bunker, and Philip Seltsikas

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Next Generation Outsourcing – A Research Agenda Guided By Practice, Andreas Gröh, Heiko Gewald, and Torsten Stuska

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Privacy-Personalization Paradox in Adoption of Mobile Health Service: The Mediating Role of Trust, Xitong Guo, Yongqiang Sun, Ziyu Yan, and Nan Wang

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Usage, Impediments And Attitudes Towards Social Media In Uk Building Societies, Hritik Gupta, Dr. Brian Nicholson, and Prof. Michael Newman

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Enhancing Transparency In Land Transaction Process By Reference Architecture For Workflow Management System, Tran Hai Phuong

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Increasing Demands On Information Systems And Infrastructures For Complex Decision-Making, Helen Hasan and Stephen Smith

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Explore Consumers' Experience In Using Facebook Through Mobile Devices, Shu-Chun Ho, Ching-Yi Liao, and Pei-Chen Sun

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Predicting The Helpfulness Of Online Product Reviewers: A Data Mining Approach, Han-Wei Hsiao, Chih-Ping Wei, Yi-Cheng Ku, and Luisa Angelica Chen Ng

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Assessing The Impact Of Psychological Capital On Is Project Team Members’ Creativity: A Potential Value-added Resource?, Chia-Shiang Hsu, Li-Ling Hsu, and Ming-Chien Chiu

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A Framework For Users’ Satisfaction Of Information Systems In E-Government, Fang-Min Hsu, Yu-Tzeng Lin, Chiu-Tsu Fang, and Chu-Mei Chiu

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Managing ERP Success by Enhancing Key Project Management And Organizational Fit Factors, Shin-Yuan Hung, Wen-Ju Yu, Charlie C. Chen, and Jung-Chang Hsu

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A Learning System For Entity Relationship Modeling, Mustafa I. Eid

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Transactive Memory Systems: Exploring Task, Expertise And People (Tep) Unit Formation In Virtual Teams: Conceptualization And Scale Measurement Development, Mohamed Imran Mohamed Ariff, Simon K. Milton, Rachelle Bosua, and Rajeev Sharma

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A Multi-Criteria Recommender System For Tourism Destination, P. Insap Santosa, Ari Cahyono, and Karina Auliasari

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A Typology Of Social Engineering Attacks – An Information Science Perspective, Koteswara Ivaturi and Lech Janczewski

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Effects Of Information Seeking Modes On Users’ Online Social Engineering Vulnerabilities, Koteswara Ivaturi and Lech Janczewski

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Understanding The Use Of Enterprise Content Management Systems (Ecms) In Diversification Type Of Organizations, Noreen Izza Arshad, Rachelle Bosua, and Simon K. Milton

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Understanding The Use Of Enterprise Content Management Systems In Coordination Type Of Organizations, Noreen Izza Arshad, Simon K. Milton Dr, and Rachelle Bosua

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Practical Significance Of Key Data Quality Research Areas, Vimukthi Jayewardene, Shazia Sadiq, and Marta Indulska

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Cross-Website Navigation Behavior And Purchase Commitment: A Pluralistic Field Research, Qiqi Jiang, Chuan-Hoo Tan, and Kwok-Kee Wei

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Effectively Grouping Named Entities From Click- Through Data Into Clusters Of Generated Keywords1, Xuan Jiang, Hongyan Liu, Jun He, Rui Zhu, and Xiaoyong Du

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Clustering Similar Questions In Social Question Answering Services, Mohan John Blooma and Jayan Chirayath Kurian

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A Study On The Relationships Between Software Engineering Capabilities And Business Performance Of Japanese It Firms Through Longitudinal Modeling, Yasuo Kadono and Hiroe Tsubaki

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Antecedents Of Information Systems Habit In Sporadic Use Of Learning Systems: Personalization And Peer Effects, Mark Kai Pan, Chan Yuen Yan, and Vogel Douglas R.

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Inhibiting Factors For E-Government Adoption: The Pakistan Context, Muhammad Mustafa Kamal and Ray Hackney

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Illustrating The Process Of Ontology Concept Formulation In A Multi-Perspective Social Setting, Emily Keen, Simon K. Milton, and Chris Keen

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A User Commitment Approach to Information Systems Infusion, Hee-Woong Kim, Hock Chuan Chan, and So-Hyun Lee

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Contextual Factors, E-Participation, And E-Government Development: Testing A Multiple-Mediation Model, Satish Krishnan, Thompson S.H. Teo, and Vivien K.G. Lim

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E-Government Maturity, Corruption, And Eco-Efficiency, Satish Krishnan, Thompson S.H Teo, and Vivien K. G. Lim

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Reflecting Attitude In It Adoption Research – Theoretical Considerations And Scientometric Evaluations, Julia Kroenung and Andreas Eckhardt

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Brand Communication In Twitter – A Case Study On Adidas, Nina Krüger, Stefan Stieglitz, and Tobias Potthoff

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Understanding The Roles Of Is/It In Sustainable Supply Chain Management, Sherah Kurnia, Rahim MD. Mahbubur, and Marianne Gloet

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An Ontology-Based Collaborative Interorganizational Knowledge Management Network (Cik-Net), Nelson K. Y. Leung, Sim Kim Lau, and Nicole Tsang

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Influence Of User Expertise, Task Complexity And Knowledge Management Support On Knowledge Seeking Strategy And Task Performance, Hui-Min Lai and Shin-Yuan Hung

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Native Mobile Applications For Personal Well-Being: A Persuasive Systems Design Evaluation, Sitwat Langrial, Tuomas Lehto, Harri Oinas-Kukkonen, Marja Harjumaa, and Pasi Karppinen

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Getting From ”Know-What” To ”Know-How” Via Online Communities: A Conversational Analysis Of An Openoffice.Org Language Project, Carl Lawrence and Jungwon Kuem

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Innovative Usage Of Information Systems: Does Cio Role Effectiveness Matter?, Dong Li, Fang Ding, and Juhua Wu

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Platform-Based Online Services, Competitive Actions, And E-Marketplace Seller Performance, Huifang Li, Yulin Fang, Youwei Wang, Kai H. Lim, and Liang Liang

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Untangling Utilitarian And Hedonic Consumption Behaviors In Online Shopping, Eric T.K. Lim, Dianne Cyr, and C.W. Tan

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Exploring Individuals’ Loyalty To Online Support Groups From the Perspective Of Social Support, Tung-Ching Lin, Jack Shih-Chieh Hsu, Hsiang-Lan Cheng, and Chao-Min Chiu

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Factors Affecting Knowledge Integration – Based On Similarity-Attraction Theory, Tung-Ching Lin, Chih-Chung Liu, and Yun-Lun Tsai

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Measuring The Flow Experience Of Players Playing Online Games, Chuang-Chun Liu and I-Cheng Chang

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A Typology Of Online Window Shopping Consumers, Fang Liu, Rong Wang, Ping Zhang, and Meiyun Zuo

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The Moderating Effect Of E-Business Capability In The Relationship Between Market Orientation And Firm Performance, Hefu LIU, Qian Huang, Weiling Ke, and Kwok Kee Wei

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Analyzing The Picing Models For Outsourcing Computing Services, Yung-Ming Li and Chia-Ling Chou

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Designing A Social Support Mechanism For Online Consumer Purchase Decision Making, Yung-Ming Li and Yi-Lin Lee

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Information Security Policies: A Content Analysis, Isabel Maria Lopes and Filipe de Sá-Soares

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Towards A Cross-Cultural Model Of Online Whistle-Blowing Systems Use, Paul Benjamin LOWRY, Kamel ROUIBAH, Greg MOODY, and Mikko SIPONEN

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Firm Website And Cost Of Equity, Hsin-Min Lu and Yu-Tai Chien