The Pacific Asia Conference on Information Systems (PACIS) is the main annual international Information Systems (IS) conference and the only AIS-sponsored conference in the Pacific Asia Region. In 2011, the 15th PACIS was run at Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011. The conference was organized jointly by QUT and The University of Queensland. All papers from this and all past PACIS conferences can be downloaded from either here, at the AIS eLibrary, or from the PACIS Proceedings archive: http://www.pacis-net.org.

In 2011, PACIS attracted 529 paper submissions to 27 tracks. Each paper was peer reviewed in a process that typically involved two blind reviews and a final recommendation from the track chairs. The acceptance rate for both full papers (12 pages excluding cover page and references) and research-in-progress papers (7 pages excluding cover page and references) was 38%. 300 delegates from over 40 countries attended the conference, which was held at the QUT campus. There were be 182 full papers, each presented in a 30-minute presentation, plus 18 poster presentations of research-in-progress papers. In addition, several workshops and a Doctoral Consortium (23 students) were associated with the conference. Full papers, research-in-progress (RIP) papers, and RIP-formatted doctoral consortium papers (the latter for students who consented to publication of their papers) are included in these Proceedings.

Peter B. Seddon and Shirley Gregor, Program Co-chairs, PACIS 2011, July 2011

ISBN: 978-1-86435-644-1; Publisher: Queensland University of Technology; Publication date: 9 July 2011

Submissions from 2011

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Towards Learning Business Process Management Thinking, Michael Leyer and Jutta Wollersheim

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The Effects Of Persuasive Messages On System Acceptance, Chia-Ying Li and Yi-Cheng Ku

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Assessing The Helpfulness Of Online Product Review: A Progressive Experimental Approach, Meng-Xiang Li, Liqiang Huang, Chuan-Hoo Tan, and Kwok-Kee Wei

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Development Of A Prototype Multi-Touch ECG Diagnostic Decision Support System Using Mobile Technology For Monitoring Cardiac Patients At A Distance, Meng Kuan Lin, Joseph M. Mula, Raj Gururajan, and John W. Leis

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R&D Investment And Firm Performance In IT Companies: An Empirical Investigation Across IT Industry Sectors, Zhijie Lin, Chunmian Ge, and Khim Yong Goh

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The Crowding Effect Of Rewards On Knowledge-Sharing Behavior In Virtual Communities, Chih-Chung Liu, Ting-Peng Liang, Balaji Rajagopalan, and Vallabh Sambamurthy

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Human-Machine Function Allocation In Information Systems: A Comprehensive Approach, Fang Liu, Meiyun Zuo, and Ping Zhang

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ERP Misfit: A Multidimensional Concept And Misfit Resolution, Gloria H. W. Liu, Eric T. G. Wang, and Jeffrey C. F. Tai

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A Test Vehicle For Compliance With Resilience Requirements In Index-Based E-Health Systems, Vicky Liu, William Caelli, Yingsen Yang, and Lauren May

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Social Sharing Behavior Under E-Commerce Context , Yi Liu and Juliana Sutanto

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A Call For Research On Home Users’ Information Security Behaviour, Ying Li and Mikko Siponen

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The Impacts Of Communication On IT Program External Environments And IT Product Quality, Yuzhu Li, James Jiang, and Gary Klein

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Drivers Of Knowledge Contribution Quality And Quantity In Online Question And Answering Communities, Jie Lou, Kai Hin Lim, Yulin Fang, and Zeyu Peng

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Learning In A Distance Learning Setting, Allen Luo and Lei Chen

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Continued Use Of Intra-Organizational Blogs: Impacts Of Habits, Network Externalities, And Ranking, Nianlong Luo, Xunhua Guo, and Guoqing Chen

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Exploring Factors That Affect Teleconsultation Adoption: In The Case Of Malaysia, Nurazean Maarop, Khin Than Win, Maslin Masrom, and Sukdershan Singh Hazara Singh

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How To Increase Service Productivity: A BPM Perspective, Andrea Malsbender, Jens Poeppelbuss, Ralf Plattfaut, Björn Niehaves, and Jörg Becker

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How Social Are Social Virtual Worlds? An Investigation Of Hedonic, Utilitarian, Social And Normative Usage Drivers, Matti Mantymaki and Kai Riemer

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A Model Of The Internet Information Seeking Behaviour Of Older New Zealanders , David Mason and Nishanie Pereira

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Issues In The Study Of Virtual World Social Movements, Brad McKenna, Lesley Gardner, and Michael D. Myers

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Reconceptualizing System Use For Contemporary Information Systems, Ephraim R. Mclean, Darshana Sedera, and Felix Ter Chian Tan

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The Impact Of Social Presence On Team Performance In Social Networking Platforms , Paul Meyer and Jens Dibbern

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Examining The Factors That Affect ERP Assimilation, Hui-Tzu Min, Shih-Wei Chou, and Yu-Chieh Chang

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Technology Standardization Battles: An Agent Based Analysis , Farhaan Mirza and Fernando Beltran

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Mediators For Lecturer Perspectives On Learning Management Systems At Universities In The Western Cape, South Africa, Nhlanhla Mlitwa and Jean-Paul Van Belle

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An Intelligent Risk Detection Framework Using Knowledge Discovery To Improve Decision Efficiency In Healthcare Contexts: The Case Of Paediatric Congenital Heart Disease , Fatemeh Hoda Moghimi, Hossein Seif Zadeh, and Nilmini Wickramasinghe

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Green IT Adoption: A Motivational Perspective, Alemayehu Molla and Ahmad Abareshi

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Exploring The Use Of Online Social Networking By Employees: Looking At The Potential For Information Leakage , Nurul Nuha Abdul Molok, Atif Ahmad, and Shanton Chang

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Withholding Bad News In Information Technonlogy Projects: The Effect Of Positive Psychology, Joseph Natovich, Rachel Natovich, and Zeev Derzy

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Enterprise Resource Planning (ERP) Upgrade Decision: Toward A Unified View, Celeste Ng

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Information Needs In Community Aged Care , Lemai Nguyen, Shaheen Evans, William David Wilde, and Graeme Shanks

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Do Green IT Announcements Improve Market Value Of Firms?, Rohit Nishant, Thompson S.H. Teo, and Mark Goh

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A Hybrid Probabilistic And Combinatorial Optimization Approach To Analyzing Rowing Performance Measures, Bahadorreza Ofoghi, John Zeleznikow, and Clare MacMahom

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Creating E-Business Value And Firm Performance From Supply Chain Perspective, Chorng-Shyong Ong and Ching-Tsung Lin

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Why Are Social Networking Applications Successful: An Empirical Study Of Twitter, Carol X.J. Ou, Robert M. Davison, and Nikki C.K. Cheng

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Transition To Tertiary Education And Visual Impairment: The Role Of Online Cops , Edgar Pacheco

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A Method For Examining Corporate Social Responsibility Descriptions On SME Websites, Craig M. Parker, Ambika Zutshi, Bardo Fraunholz, and Merete R. Crofts

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A Performance Measurement Framework For UK Contact Centres, Shushma Patel, Yuan Xing, and Dilip Patel

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Strategies Of Crisis Management From Contingent Perspective, Jerry Wenjie Ping, Tingru Cui, and Shan-Ling Pan

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The Effects Of Message Order And Information Chunking On eWOM Persuasion, Lingyun Qiu and Weiquan Wang

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Cyberloafing, Neutralization, And Organizational Citizenship Behavior, Rashimah Rajah and Vivien K. G. Lim

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Bifocal Technology Adoption: A Case Study Of A Technology Transfer Tool, Giselle Rampersad and Indrit Troshani

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Incorporating Practitioner Based Enquiry Into Software Development Research, Brian Regan, Keith Nesbitt, and Phillip McIntyre

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Nature Of CIO Position Power: Evidence From China, Fei Ren, Fang Ding, and Dong Li

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Elearning Promoting Plagiarism Or Honesty?, Debbie Richards, Peter Busch, and Dimitra Germanou

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Analysing Research Collaboration On The Micro Level - The Perspective Of Individual Scholars In The IS Discipline, Daniel Richter

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Supporting Virtual Research Teams - How Social Network Sites Could Contribute To The Emergence Of Necessary Social Capital, Daniel Richter

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Short Message Discussions: On The Conversational Nature Of Microblogging In A Large Consultancy Organisation, Kai Riemer, Stephan Diederich, Alexander Richter, and Paul Scifleet

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Goal Commitment And Competition As Drivers For Group Productivity In Business Process Modeling, Peter Rittgen

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The Emerging Management Services Of Business Transformation Management, Norizan Safrudin, Jan Recker, and Michael Rosemann

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A Methodology For Change Propagation In Health Ontology, Anny Kartika Sari and Wenny Rahayu

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The Role Of Individual, Family-Related, And Organizational Factors In Shaping WLC In Offshoring Contexts: A Study Of European And Indian IT Professionals, Saonee Sarker, Suprateek Sarker, Jan Ondrus, Debasish Jana, and Manju Ahuja

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Exploring IT Governance Arrangements In Practice: The Case Of A Utility Organisation In Thailand, Chutimon Satidularn, Kerry Tanner, and Carla Wilkin

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The Effect Of Knowledge Management Systems On Absorptive Capacity: Findings From International Law Firms, Andre Schaefferling, Heinz-Theo Wagner, Martin Schulz, and Thorsten Dum

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Consumer Health ICT And The Patient In The Middle: Adopter And/Or Influencer?, Rens Scheepers, Hilary Davis, Liz Sonenberg, and Steve Howard

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Affordances Of Interorganisational Information Systems (IOIS) – A Pharmacist’S Perspective, Stefan Schellhammer

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Applying Importance-Performance Analysis To IT Outsourcing: A Survey Among Financial Institutions, Frank Schlosser and Heinz-Theo Wagner

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IT Governance Practices For Improving Strategic And Operational Business-IT Alignment, Frank Schlosser and Heinz-Theo Wagner

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The Role Of Linguistic Properties In Online Dating Communication – A Large-Scale Study Of Contact Initiation Messages, Valentin Schoendienst and Linh Dang-Xuan

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Vendor-Vendor Knowledge Transfer In Global ISD Outsourcing Projects: Insights From A German Case Study , Katharina Schott

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Service-Oriented Information Systems Architectures In Supply Chain Management For Hybrid Value Bundles – A Structured Comparison, Holger Schroedl and Klaus Turowski

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A Study Into How Australian Banks Use Social Media, Vindaya Senadheera, Matthew Warren, and Shona Leitch

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Creating Value From Business Analytics Systems: The Impact Of Strategy, Graeme Shanks and Rajeev Sharma

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Investigating The Effect Of Participation-Limiting Structures On Outcomes Of E-Democracy Systems, Rajeev Sharma

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An Efficient Public Key Management System: An Application In Vehicular Ad Hoc Networks, Pei Yuan Shen, Vicky Liu, Maolin Tang, and William Caelli

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The Intellectual Core Of Electronic Commerce Research From 2006 To 2010, Wen-Lung Shiau and Shu-Wei Kang

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Managing Information Technology In Transnational Enterprises, Siew Kien Sia, Christina Soh, and Jet Olfato

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Contracting For Personalization, Raymond G. Sin and Jia Jia

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Assessing A New IT Service Model, Cloud Computing , Insoo Son and Dongwon Lee

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Understanding The Impact Of IT Service Innovation On Firm Performance: The Case Of Cloud Computing, Insoo Son, Dongwon Lee, Jae-Nam Lee, and Young-Bong Chang

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Environmental Scanning Systems: State Of The Art And First Instantiation, Neon Conner Steinecke, Reiner Quick, and Thomas Mohr

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Challenging The Global, Rediscovering The Local: Voluntary Market Restriction In C2C E-Marketplaces, Rosemary Stockdale and Chris Felstead

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Coordination Effectiveness In An Agile Software Development Context, Diane E. Strode, Beverley Hope, Sid Huff, and Sebastian Link

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The Impact Of Software-As-A-Service On Business Models Of Leading Software Vendors: Experiences From Three Exploratory Case Studies, Sebastian Stuckenberg, Erwin Fielt, and Timm Loser

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An Analysis of Events in Online Game Industry and Stock Price Reactions, Changwoo Suh and Byungtae Lee

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An Estimation Of The Diffusion Of Internet:The Case Of Heilongjiang Province In China, Yajing Sun and Xiangbin Yan

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Please Do Not Disturb: Managing Interruptions And Task Complexity, Mark Khai Shean Tan and Alex Richardson

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The Effect Of Instructor Brand On E-Learning System Usage Intention, Shih-Hao Teng, Her-Sen Doong, Huichich Wang, and Shulu Hsu

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Investigating Information System Infusion At The Individual Level: Re-Conceptualisation And Operationalization , Vanesa Tennant, Annette Mills, and Wayne Chin

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A Strategic Improvisation Model: A Case Study Of Healthcare Information Systems Design, Say Yen Teoh and Nilmini Wickramasinghe

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Making The Case: IT Investments In A $1.4Bn Transformation, Alan Thorogood, Peter Reynolds, and Philip Yetton

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Design Of Ubiquitous Information Systems For Digital Natives, Khushbu Tilvawala, Michael Myers, and David Sundaram

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An Exploration Of Historical Methods For Information Systems Research, Janet Toland and Pak Yoong

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Toward More Effective Knowledge Management: An Investigation Of Problems In Knowledge Identification , William Newk-Fon Hey Tow, John Venable, and Peter Dell

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Managing Security Requirements: Towards Better Alignment Between Information Systems And Business, Azmat Ullah and Richard Lai

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Accounting Solutions Use For Budgeting In ERP, Hybrid ERP And BoB: An Explorative Study , Wipawee Uppatumwichian, Bjorn Johansson, and Sven Carlsson

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Knowledge Sharing Through Virtual Layers In Regional Sustainable Development Networks, Rosemary Van Der Meer, Luba Torlina, and Jamie Mustard

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Gray-Area Phenomenon In Information Systems Development: A Call For Research, Tero Vartiainen, Mikko Siponen, and Gregory D. Moody

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A Theoretical Framework For Understanding Aesthetic Experiences In Relation To Website Design And Utilitarian Outcomes, Olga Vasilyeva and Aleck C.H. Lin

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Media Repertoires - Making Sense Of The Dynamics Of Usage Practices, Nadine Vehring

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Digital Product Acquisition In The Context Of Piracy: A Proposed Model And Preliminary Findings, Robert W.D. Veitch and Ioanna Constantiou

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Towards A Situational Approach In Managing Collaborative Research Projects In IS – Finding The Right Contigency Factors, Jan vom Brocke and Sonia Lippe

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Towards A Conceptualisation Of BPM-Culture: Results From A Literature Review, Jan vom Brocke and Theresa Schmiedel

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Eliciting And Connecting Information Requirements: A Study Of Brokering Situations In Data Warehouse Development, Helena Vranesic and Christoph Rosenkranz

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A Theory Of Instinctive Information Sharing, Deliang Wang and Hock Chuan Chan

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Understanding Repeat Purchase Intentions And Uncertainty In The Context Of Online Shopping, Jau-Wen Wang and Hsiu-Lan Wu

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The Impact Of Relationships And Confucian Ethics On Chinese Employees’ Whistle-Blowing Willingness In Software Projects , Jijie Wang and Lih-Bin Oh

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The Influence Of Social Presence On Virtual Community Participation: The Relational View Based On Community-Trust Theory, Kai Wang and Chi-Feng Tai

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Proactive Privacy Practices In The Trend Of Ubiquitous Services: An Integrative Social Contracts Perspective, Shu-Ching Wang and Jen-Her Wu

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A Framework For Understanding The Benefits Of Supply Chain Management Systems, Wenjuan Wang and Darshana Sedera