Although Chinese government has got remarkable achievement in e-Government development, the difficult issue that citizen use behaviour cannot last toward many e-Government services has long been troubling to government in different levels. Based on expectation-confirmation theory (ECT), this paper proposed an extended model by divide the expectation and perceived performance into two categories, service perspective and technology perspective, for understanding the different roles of those factors in the process of e-Government continuance adoption. The research plan of an empirical experiment toward the e-Government portal of Beijing, the capital of China for utilizing this extended model was also discussed briefly in the paper.
Expectation-confirmation theory (ECT), e-Government, Continuance use behaviour, Service expectation, Technology expectation
ISBN: [978-1-86435-644-1]; Research-in-progress paper
Zhang, Nan; Guan, Xin; and Meng, Qingguo, "Exploring Different Roles between Service Expectation and Technology Expectation In Citizen’s E-Government Continuance Adoption: An Extended Expectation-Confirmation Model" (2011). PACIS 2011 Proceedings. Paper 224.