Knowledge Management Systems are becoming widely used in organizations. Early successes are encouraging but these systems entail their own set of challenges. This paper proposes a measure of risk exposure for knowledge management system use. Five undesirable outcomes and thirty two risk factors were identified. These elements were extracted from the literature and from cases, and validated using a Delphi exercise. This measure enables knowledge managers to assess the level of risk supported by their organization and to take the appropriate action to manage their risk exposure.
Knowledge Management System, Risk, Risk factors
ISBN: [978-1-86435-644-1]; Full paper
Aubert, Benoit A.; Bernard, Jean-Gregoire; and Caro-Gonzalez, Carlos, "Defining Knowledge Management System Risk" (2011). PACIS 2011 Proceedings. Paper 21.