The Pacific Asia Conference on Information Systems (PACIS) is the main annual international Information Systems (IS) conference and the only AIS-sponsored conference in the Pacific Asia Region. In 2011, the 15th PACIS was run at Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011. The conference was organized jointly by QUT and The University of Queensland. All papers from this and all past PACIS conferences can be downloaded from either here, at the AIS eLibrary, or from the PACIS Proceedings archive: http://www.pacis-net.org.

In 2011, PACIS attracted 529 paper submissions to 27 tracks. Each paper was peer reviewed in a process that typically involved two blind reviews and a final recommendation from the track chairs. The acceptance rate for both full papers (12 pages excluding cover page and references) and research-in-progress papers (7 pages excluding cover page and references) was 38%. 300 delegates from over 40 countries attended the conference, which was held at the QUT campus. There were be 182 full papers, each presented in a 30-minute presentation, plus 18 poster presentations of research-in-progress papers. In addition, several workshops and a Doctoral Consortium (23 students) were associated with the conference. Full papers, research-in-progress (RIP) papers, and RIP-formatted doctoral consortium papers (the latter for students who consented to publication of their papers) are included in these Proceedings.

Peter B. Seddon and Shirley Gregor, Program Co-chairs, PACIS 2011, July 2011

ISBN: 978-1-86435-644-1; Publisher: Queensland University of Technology; Publication date: 9 July 2011

Submissions from 2011

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The Influence Of Outsourcing Models On Vendor Knowledge Integration, Manju Ahuja, Rob Sinclair, and Saone Sarker

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Value Network Transformation By Digital Service Innovation In The Vehicle Industry, Asif Akram and Maria Akesson

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Information Systems For Data Centres: Description And Operational Characteristics, Adel Alaraifi, Alemayehu Molla, and Hepu Deng

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Considering Cognitive Load Theory Within E-Learning Environments, Abdullah Alasraj, Mark Freeman, and Paul Chandler

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Measuring E-Learning System Success (Research In Progress), Ahmed Younis Alsabawy, Aileen Cater-Steel, and Jeffrey Soar

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What Motivate End-Users To Transfer Gained Knowledge From Enterprise Systems Training?, Chris N. Arasanmi, William Y.C. Wang, Harminder Singh, and Samuel Ekundayo

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Knowledge Management Governance In Multinational Companies: A Case Study Of Siemens, Danny Ardianto and Kerry Tanner

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Exploring The Role Of ICT In The Formation Of Transactive Memory Systems In Virtual Teams , Mohamed Imran Mohamed Ariff, Simon K. Milton, Rachelle Bosua, and Rajeev Sharma

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Defining Knowledge Management System Risk, Benoit A. Aubert, Jean-Gregoire Bernard, and Carlos Caro-Gonzalez

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The Effects Of Continued Use Of Intelligent Decision Aids Upon Auditor Knowledge: A Research Proposal , Micheal Axelsen

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Examining The Role Of IS Audit In The Public Sector, Micheal Axelsen, Paul Coram, Peter Green, and Gail Ridley

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Enterprise Architecture And The Integration Of Service-Oriented Architecture , Alwadain Ayed, Michael Rosemann, Erwin Fielt, and Axel Korthaus

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Creative Use, Gregory Baker and Annette Mills

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Why Project Performance Varies: A Capability-Based Explanation, Paul L. Bannerman and Philip W W. Yetton

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Design Theorizing Individual Information Systems, Richard Baskerville

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Acceptance Of Service Oriented Computing: What Do IT Professionals Think?, Ilse Baumgartner and Peter Green

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Website Adoption By Local Sporting Bodies In Australia And New Zealand, Scott Bingley, Stephen Burgess, and Carmine Sellitto

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IT Resources, Supply Chain Coordination Competency And Firm Performance: An Empirical Study, Rui Bi, Booi Kam, and Kosmas X. Smyrnios

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Research Issues In Community Based Question Answering, Mohan John Blooma and Jayan Chirayath Kurian

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A Community Maturity Model: An Application For Assessing Knowledge Sharing In The Field, Imed Boughzala and Ikram Bououd

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Factors Influencing Adoption And Non-Adoption Of Cyberinfrastructure By The Research Community, Susan A. Brown and Sherry Thatcher

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Women And The Australian ICT Industry: An Analysis Of ABS Census And Survey Data, Graeme Byrne and Lorraine Staehr

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IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience, Aileen Cater-Steel, Ruediger Zarnekow, and Jochen Wulf

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Realizing The Value Of Mobile Services —The Verification Of “Limit-To-Value” Framework, Hsin-Lu Chang and Shu-Ling Tseng

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ERP Post-Implementation Learning, ERP Usage And Individual Performance Impact, Hsiu-Hua Chang, Huey-Wen Chou, Chun-Po Yin, and Cecilia I. Lin

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Social Relationships Development In Virtual Community: A Life Cycle Approach, Michael Chao-Sheng Chang

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HCI-Based ERP Auditing System Usability Assessment Framework, She-I Chang, Hsu-Che Wu, I-Cheng Chang, and Yen-Kai Wang

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Analysis Of The Effects Of An Environmental Accounting System On Accountants Based On The Organizational Reform Theory, She-I Chang, David C. Yen, Hsing-Jung Li, I-Cheng Chang, and Lin-Wan Chen

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A Dynamic System Of E-Service Failure, Recovery And Trust, Wei-Lun Chang and Hui-Chi Chang

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The Effects Of Malfunctioning Personalized Services On Users’ Trust And Behaviors, Patrick Y. K. Chau, Shuk Ying Ho, and Yihong Yao

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An Examination Of Online Social Networks Properties With Tie-Strength, Chien-Chou Chen, Terry Hui-Ye Chiu, Yuh-Jzer Joung, and Shymin Chen

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Collaborative Filtering With User Interest Evolution, Tsang-Hsiang Cheng, Hung-Chen Chen, Wen-Ben Lin, and Yen-Hsien Lee

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Understanding Organizational Agility Development For Government – A Process Model Of Resource Configuration, Jin Chen, Deliang Wang, and Shan L. Pan

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Towards An Integrated Effort For Managing IT Process Standards Implementation, Pei-Chi Chen, Ching-Chin Chern, and Chung-Yang Chen

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Grounding Data Purpose And Data Usage For Better Privacy Requirements Development: An Information System Perspective, Shan Chen and Mary-Anne Williams

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The Effects Of Recommendation Conflict On User’S Adoption Intention Toward Virtual Salespersons: A Principal-Agent Perspective, Yong-Jie Chen, Her-Sen Doong, Huichich Wang, and Shulu Hsu

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Social Media Data Mining: A Social Network Analysis Of Tweets During The 2010-2011 Australian Floods, France Cheong and Christopher Cheong

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A Proposed Conceptual Framework For Identifying The Logic Of Digital Services, Soumitra Chowdhury and Maria Akesson

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An Extended Public Key Infrastructure Framework For Host-Based Information Security Management, Peter Clutterbuck and Terry Rowlands

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Promises And Successful Practice In IT Governance: A Survey Of Australian Senior IT Managers, Terrence Coleman and Akemi Takeoka Chatfield

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Beyond Lurking: The Invisible Follower-Feeder In An Online Community Ecosystem, Jocelyn Cranefield, Pak Yoong, and Sid Huff

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Driving Change Through Brokering Practices In An Online Community Ecosystem , Jocelyn Cranefield, Pak Yoong, and Sid Huff

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A Longitudinal Study Of E-Government Maturity, Amit Das, Harminder Singh, and Damien Joseph

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Creating Value: An SME And Social Media, Richard Derham, Paul Cragg, and Sussie Morrish

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The Identification Of IT Project Manager Competencies: A Grounded Theory Approach , Stuart Dillon, Hazel Taylor, and Gretta Rodriguez-Jolly

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Effects Of User Participation In Enterprise System Improvement On The Service Value Perceived By Users, Fang Ding and Biao Liu

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Examining Rural Adoption Of Broadband – Critical Realist Perspectives, Philip Dobson, Paul Jackson, and Denise Gengatharen

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Determining The Efficiency-Oriented Critical Drivers For E-Market Using Data Envelopment Analysis, Xiaoxia Duan, Hepu Deng, and Brian Corbitt

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Personalized And Situation-Aware Recommendations For Runners, Andreas Emrich, Alexandra Chapko, Marc Graessle, Dirk Werth, Stephan Flake, Jürgen Tacken, and Carsten Rust

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Green It Strategies: A Case Study-Based Framework For Aligning Green It With Competitive Environmental Strategies, Koray Erek, Fabian Loeser, Nils-Holger Schmidt, Ruediger Zarnekow, and Lutz M. Kolbe

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The Information Systems Design Science Research Body Of Knowledge – A Citation Analysis In Recent Top-Journal Publications, Christian Fischer

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Positioning RFID Technology Into The Innovation Theory Landscape: A Multidimensional Perspective Integrating Case Study Approach , Samuel Fosso Wamba

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ERP Simulation Game: Establishng Engagement, Collaboration And Learning, Susan Foster and John Hopkins

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Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress), Francis Gacenga and Aileen Cater-Steel

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Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach , Francis Gacenga, Aileen Cater-Steel, and Wui-Gee Tan

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R&D And Catch-Up Effect Among Software-As-A-Service Firms: A Stochastic Frontier Approach, Chunmian Ge and Ke-Wei Huang

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The Employment Of Online Communities Of Practice For Manifesting Feminist Behaviors Among Eastern Women, Shahla Ghobadi and Stephen Smith

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Do End Users Accept End User Development?, Andrea Giessmann, Jana Ebermann, and Katarina Stanoevska-Slabeva

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Achieving High Performing Supply Networks Through Value Network Transparency , Suparna Goswami, T. Ravichandran, Hock-Hai Teo, and Helmut Krcmar

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Differential Impact Of Web And Mobile Interactivity On E-Retailers' Performance, Rui Gu, Lih-Bin Oh, and Kanliang Wang

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A Case Study Of Open Source Software Adoption In Australian Public Sector Organisations, Kavitha Gurusamy and John Campbell

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Management Of IT Costs And Performance In Business Groups: Analysis Of Unaddressed Requirements, Florian Hamel, Thomas Ph. Herz, Falk Uebernickel, and Walter Brenner

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Organizational Informal Structure Influence On Project Success: Social Capital Approach , JinYoung Han and Anat Hovav

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Bridging Role Of Absorptive Capacity For Knowledge Management Systems Success, Jin-Xing Hao, Angela Yan Yu, and Xiao-Ying Dong

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Exploring Continuous Assurance In Practice: Preliminary Insights, Catherine Anne Hardy

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Open Modeling For Designing Community Ecosystems, Igor Hawryszkiewycz

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Logistics Information Technology Adoption: The Effect Of A Positive Buyer-Supplier Relationship On Performance Outcomes, Benjamin Thomas Hazen and Terry Anthony Byrd

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Exploring Barriers In Expertise Seeking: Why Don’T They Ask An Expert? , Remko Helms, Daan Diemer, and Sharman Lichtenstein

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The Effects Of Task-Technology Fit On Use And User Performance Impacts: The Case Of The Human Resource Management Information System In The Malaysian Public Sector, Mohd Azman Hj Mohd Ariffin and Jane E. Klobas

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From A Social Influence Perspective: The Impact Of Social Media On Movie Sales , Jianxiong Huang, Wai Fong Boh, and Kim Huat Goh

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The Influence Of Knowledge Management On Market-Related Performance Through Business Process Effectiveness: An Empirical Investigation Of Hospitals And Financial Firms, Shin-Yuan Hung and Wen-Ting Lee

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Managing The Risk Of Overusing Mobile Phones In The Working Environment: A Study Of Ubiquitous Technostress, Wei-Hsi Hung, Li-Min Chang, and Chien-Hung Lin

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Mining Sequential Patterns With Consideration To Recency, Frequency, And Monetary, Ya-Han Hu and Yu-Hua Kao

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Authentic And Concurrent Evaluation –Refining An Evaluation Approach In Design Science Research, Carina Ihlstrom Eriksson, Maria Akesson, and Karlheinz Kautz

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Information Systems Post-Adoption Satisfaction And Dissatisfaction: A Study In The E-Learning Context , A.K.M. Najmul Islam

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Culture And Student Samples As Moderators Of Continued IT Usage: A Meta-Analysis Of IS Continuance Literature, A.K.M. Najmul Islam and Matti Mantymaki

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The Dynamics Of Interaction: Exploring A Living Lab Innovation Process From A Community Of Practice Perspective, Lars-Olof Johansson and Ulrika Lundh Snis

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The Adoption of B2B e-Commerce Initiatives by The Indonesian Grocery Industry, Reyner Jovian Karnali and Sherah Kurnia

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Model Based Identification And Measurement Of Reorganization Potential Through Service-Oriented Architectures, Martin Juhrisch and Gunnar Dietz

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How Did Facebook Outspace Myspace With Open Innovation? An Analysis Of Network Competition With Changes Of Network Topology, Gwangjae Jung and Byungtae Lee

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Competitive Advantage Of Online Services And Complementarity Of IT Service Dimensions In Brokerage Firms , Jonghun Jung and Byungtae Lee

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When And How Does IT Service Matter? An Analytical And Empirical Analysis Of Heterogeneity Of IT Service Dimensions and the Impact of Non-IT Capability On Performance of Science Oriented Firms , Jonghun Jung and Byungtae Lee

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A Revised Framework For Evaluating The Public Value Of E-Government, Kanishka Karunasena and Hepu Deng

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BPR Complementary Competence For Developing Economy Public Sector: A Construct And Measurement Instrument, Asmare E. Kassahun and Alemayehu Molla

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An Evaluation Of Service Frameworks For The Management Of Service Ecosystems, Ravi Khadka, Amir Saeidi, Slinger Jansen, Jurriaan Hage, and Remko Helms

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Use Of Non-Financial Measures In Information Technology Decision Making: A Design Research Study Of Learning Management System (LMS) Decision Making In Universities. , Norhaiza Khairudin

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Mobile Banking Adoption In Australian Rural Areas, Akshat Khatri and Sherah Kurnia

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Student Characteristics As Predictors For Online Course Success, Eyong B. Kim

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Understading Black Boxes: Knowledge Induction From Models, Jinhwa Kim, Jae Kwon Bae, and Dursun Delen

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A Study On The Factors Affecting The Behavior Of Spreading Online Rumors: Focusing On The Rumor Recipient's Emotions, Jong-Hyun Kim and Gee-Woo Bock

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What Kinds Of Social Support Does The Audience Offer To A-List Journal-Type Bloggers?, Hsiu-Chia Ko, Li-Ling Wang, and Yi-Ting Xu

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E-Government, E-Business, And National Environmental Performance , Satish Krishnan and Thompson S.H. Teo

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The Effect Of Information Systems Capabilities On Sustainability: A Country-Level Analysis , Satish Krishnan and Thompson S.H. Teo

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Studying End-User Downloading Of Indecent Scandal Pictures By The Randomized Response Technique, Samuel S. K. Kwan and Kar Yan Tam

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IT Governance And Business Performance - A Resource Based Analysis, Miroslav Lazic

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Supporting Young People With Psychosis In The Community: An ICT Enabled Relapse Prevention Tool , Reeva Lederman, Gregory Wadley, John Gleeson, Mario Alvarez-Jimenez, and Anneliese Spiteri-Staines

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Herding Behavior In Online P2P Lending: An Empirical Investigation, Eunkyoung Lee, Byungtae Lee, and Myungsin Chae

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Standing Between Purchase Intention And Action: Product Value And Its Uncertainty, Jung Lee and Jae-Nam Lee

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A Temporal Frequent Itemset-Based Clustering Approach For Discovering Event Episodes From News Sequence, Yen-Hsien Lee, Paul Jen-Hwa Hu, Tsai-Hsin Chu, Tsang-Hsiang Cheng, and Hsin-Wei Chen Chen

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Towards A Context-Aware Analysis Of Business Process Performance, Michael Leyer