The literature has much discussed the chief executive officer (CEO)-chief information officer (CIO) relationship that affects the strategic use of information technology (IT) (i.e., strategic alignment). However, the literature about divergent perception of IT expectation between the two groups, depending on their emphasis of innovation is sparse. This study fulfils this gap. Questionnaires were sent to both CEOs and CIOs in 745 non-manufacturing companies in Taiwan, and good matched-pair surveys totalled 119. Results suggested that aggressive innovative companies tend to have higher CIO satisfaction and lower CEO satisfaction with the IS planning process and with the outcomes after the use of IT and vice versa. Implications of results are discussed.
Huang, Ken and Quaddus, Mohammed, "AN ANALYSIS OF IT EXPECTATION ACROSS DIFFERENT STRATEGIC CONTEXT OF INNOVATION: THE CEO VERSUS THE CIO" (2008). PACIS 2008 Proceedings. Paper 190.