The goal of the research is to evaluate the success of novice end user interactions with a newly developed youth care management information system (YCMIS) that was designed to replace a paper based system managing mentally challenged clients. Delone and McLean’s (1992) framework of information system (IS) success was utilized in the evaluation which predicts the success of the end user interaction by measuring six independent variables; end user’s satisfaction, usage, system quality, information quality, individual impact, and organizational impact. In this study researchers used a semi-structured group interview to collect the data. The interview questions were designed to address the six independent variables measured in the Delone and McLean (1992) success model which are to determine the dependent variable, IS success. In conclusion, the YCMIS system was found to be a success and the interviews also identified unintended organizational value and efficiencies.
Scott, B. Alexander and Fruhling, Ann L., "Examining the Success of a Youth Care Management Information System through the Lenses of Novices" (2013). MWAIS 2013 Proceedings. 20.