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Special Issue: Business Intelligence Research

Articles

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Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality
J. J. Po-An Hsieh, Arun Rai, Stacie Petter, and Ting Zhang

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A Social Network-Based Inference Model for Validating Customer Profile Data
Sung-Hyuk Park, Soon-Young Huh, Wonseok Oh, and Sang Pil Han

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Web 2.0 Environmental Scanning and Adaptive Decision Support for Business Mergers and Acquisitions
Raymond Yiu-Keung Lau, Stephen Shaoyi Liao, K. F. Wong, and Dickson K. W. Chiu

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Network-Based Modeling and Analysis of Systemic Risk in Banking Systems
Daning Hu, J. Leon Zhao, Zhimin Hua, and Michael C S Wong

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MetaFraud: A Meta-Learning Framework for Detecting Financial Fraud
Ahmed Abbasi, Conan Albrecht, Anthony Osborn Vance, and James V. Hansen

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A Hidden Markov Model for Collaborative Filtering
Nachiketa Sahoo, param vir singh, and Tridas Mukhopadhyay

Editorials

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Editor's Comments: Use
Detmar W. Straub and Manlio del Guidice

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Business Intelligence and Analytics: From Big Data to Big Impact
Hsinchun Chen, Roger H. L. Chiang, and Veda C. Storey