The Contingent Effects of Training, Technical Complexity, and Task Interdependence on Successful Information Systems Implementation

Authors

Rajeev Sharma
Philip Yetton

Abstract

Research has investigated the main effect of training on IS implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.

Recommended Citation

Sharma, Rajeev and Yetton, Philip. 2007. "The Contingent Effects of Training, Technical Complexity, and Task Interdependence on Successful Information Systems Implementation," MIS Quarterly, (31: 2).