The increasing importance of service sector forces organizations to present more and more services to citizens and business. Every country aims to improve and facilitate the use of e-services in the public sector. This paper enquires into a process of effective evaluating and controlling the development of new services and upgrading the existing ones as a part of a comprehensive project at a national level in Bulgaria. The implementations of different concepts of Information Systems, Software Engineering, and Project Management areas are discussed in the paper in the connection with the presented approach.
Kaloyanova, Kalinka, "Monitoring and Evaluating a Project for Upgrading Bulgarian E-Government Systems: A Case Study" (2016). MCIS 2016 Proceedings. 29.