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Abstract

While previous research has provided a great deal of information on individual factors that play a role in IT implementation success, a gap in the research exists when it comes to formulating a holistic view of overall environmental factors. This paper conducts a literature review and expands Weill’s conversion effectiveness model to develop a framework integrating the various enterprise-level contextual factors affecting IT implementation. It also discusses relationships among contextual factors and cross-border issues in the global outsourcing environment. This holistic interpretation of individual factors is an initial step toward understanding the complexities of corporate environments and their effects on IT implementation success. The framework can provide companies with a useful tool to evaluate their current environment, determine its strengths and weaknesses, and assess how these will affect IT implementation.

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