Poor business performance and lost equity values have cast doubt for some on the future viability of electronic commerce. Most of this attention focuses on the EC channel, just one aspect of electronic commerce. The paper examines the effectiveness of the EC channel for seven types of products and infers that for four of them, the EC channel is unlikely to be the best way to sell and deliver goods and services. Much of the value to be had from this channel has already been captured and over investment in it may result in continued contraction. A more mature EC model, the Strategic Electronic Commerce Model (SECM), is proposed that provides a framework for balanced EC investments across the value chain and continued opportunities for EC investment.
"Asynchronous Voice: Some Design Issues,"
Journal of Information Technology Theory and Application (JITTA):
3, Article 7.
Available at: http://aisel.aisnet.org/jitta/vol3/iss3/7