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Abstract

This research studied the day-to-day habits of six executives at SA Ambulance Service. The researchers were concerned how they kept themselves informed in order to perform their work role. The study found that it is not the formal information produced by the organizations computer-based information system that played the dominant role in the managerial task, but rather it is the informal information that emerged through social communicative actions. These findings provide significant support for Preston’s (1986:1991) findings and have important implications for designing management information systems. The study highlights the importance to design in dialogue, interaction, observation and socialisation into any information support system.

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