Moving Beyond Traditional Emergency Response Notification with VoiceXML

Authors

Manoj A. Thomas, Virginia Commonwealth UniversityFollow
Francis Kofi Andoh-Baidoo, University of Texas – Pan AmericanFollow
Richard Redmond, Virginia Commonwealth UniversityFollow
Victoria Yoon, University of Maryland - Baltimore CountyFollow

Abstract

This paper describes a Geographical Information Systems (GIS)-based response management architecture that combines GIS capabilities with web-based voice translation technologies such as VoiceXML to effectively coordinate the emergency response notification activities. The paper highlights some of the critical shortcomings of existing emergency response systems and proposes an architecture that addresses these limitations. The proposed architecture uses newer technologies to develop a seamless response notification system that requires minimal human intervention. The EVResponse is an application built around this architecture to provide real-time reporting capabilities to both decision makers and first response units.

Recommended Citation

Thomas, Manoj A.; Kofi Andoh-Baidoo, Francis; Redmond, Richard; and Yoon, Victoria (2009) "Moving Beyond Traditional Emergency Response Notification with VoiceXML," Journal of Information Technology Theory and Application (JITTA): Vol. 10: Iss. 1, Article 3.
Available at: https://aisel.aisnet.org/jitta/vol10/iss1/3