Programs are multiple related projects that are often grouped together to deliver a common goal. Information systems programs are often deployed to carry out strategic initiatives. This research examined the external oriented boundary spanning activities of IS programs and proposed that boundary spanning activities of IS programs impact program outcomes in distinct ways. The empirical analysis of 114 survey responses indicated that scouting activity had positive and significant effects on both ambassadorial activities and task coordination activity. Task coordination activity had a direct and significant impact on program performance and product quality. Most of ambassadorial activities related to molding and mapping had significant impacts on program outcomes through the mediating effect of task coordination but filtering only affected program performance in a in a direct and significant way.
Li, Yuzhu; Jiang, James; and Klein, Gary, "External Communications of Information System Programs" (2011). International Research Workshop on IT Project Management 2011. 4.