Title

Relevance of Scope Management and Organizational Change Management in IT Deployment Projects

Abstract

This research contributes to rethinking the dominant classical models in IT project management by investigating the relevance of project scope management and organizational change management in the context of IT deployment projects in which new IT artifacts are introduced in organizations. This paper answers the following research question: Should project managers focus more on scope management processes than change management processes to reach deployment success? The authors have identified these two critical processes through their extensive empirical experience in IT deployment projects. The analysis of interviews of five IT deployment professionals indicates that the professionals (1) value organizational change management more than scope management and (2) aim at reaching product success, not project success. The project success factors and criteria generally found to be of utmost importance to scope management do not seem to apply to IT deployment projects.

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