Description
The world is changing, and companies are becoming more exposed to systems beyond their control (e.g., online review systems, social media, shopping comparisons websites). Despite their importance and increasing prevalence these types of systems are surpri
Recommended Citation
Palese, Biagio and Piccoli, Gabriele, "Effective Use of Systems Beyond the Firm™s Control: The Case of Online Review Systems" (2018). ICIS 2018 Proceedings. 10.
https://aisel.aisnet.org/icis2018/implement/Presentations/10
Effective Use of Systems Beyond the Firm™s Control: The Case of Online Review Systems
The world is changing, and companies are becoming more exposed to systems beyond their control (e.g., online review systems, social media, shopping comparisons websites). Despite their importance and increasing prevalence these types of systems are surpri