Submissions from 2011

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Viewing Systems as Services: The Role of Service Quality, Shahriar Akter, Pradeep Ray, and John D'Ambra

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A CONCEPTUAL LIFE EVENT FRAMEWORK FOR GOVERNMENT-TO-CITIZEN ELECTRONIC SERVICES PROVISION, ANAS ALSOUD and Keiichi Nakata

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Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations, Steven Alter

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Perceptual Congruence between IS Users and Professionals on IS Service Quality – Insights from Response Surface Analysis, Alexander Benlian

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Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis, Daniel Beverungen

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IT-Enabled Services as Complex Adaptive Service Systems: A Co-Evolutionary View of Service Innovation, Bongsug(Kevin) Chae and David Olson

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IT Service Management: Towards a Contingency Theory of Performance Measurement, Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, and Mark Toleman

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Dynamic Service Level Agreement Management for Efficient Operation of Elastic Information Systems, Markus Hedwig, Simon Malkowski, and Dirk Neumann

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Remote Service Satisfaction: An Initial Examination, Stefanie Paluch and Markus Blut

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Investigating Value Co-Creation in Innovation of IT-enabled Services: An Empirical Study of Mobile Data Services, Hua Ye, Atreyi Kankanhalli, Khim Yong Goh, and Jun Sun

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Configurability, Maturity, and Value Co-creation in SaaS: An Exploratory Case Study, Eruani Zainuddin and Paola Gonzalez