AIS Electronic Library (AISeL)

Title

Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems

Authors

Hee-Woong Kim, National University of Singapore
Gil-Hyung Lee, Korea Christian University
Shan Pan, National University of Singapore

Recommended Citation

Kim, Hee-Woong; Lee, Gil-Hyung; and Pan, Shan, "Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems" (2002). ICIS 2002 Proceedings. Paper 93.
http://aisel.aisnet.org/icis2002/93