This paper presents a means-ends objectives network that can be useful in assessing value of IS/IT service provision in organizations. This network is developed following Keeney’s (1992) method of value focused thinking. This paper also highlights the importance of engaging in value focused thinking by presenting step by step application of the concept. A total of 71 interviews were completed; the preliminary analysis recognizes two areas where adequate consideration of value propositions will help in improving IS/IT service provision. Currently, an instrument is under development using this framework for more generalizable results. Such an assessment will help in remedying the bottlenecks, if any, in improving the competence of the IS/IT functional unit.
Dhillon, Gurpreet and Lee, Jungwoo, "Value Assessment of IS/IT Service Provision Within Organizations" (2000). ICIS 2000 Proceedings. 70.