The volitional nature of IS use in organizations is shifting to contexts of mandatory adoption. This has prompted a need for IS researchers to reassess current predictive models of IS use. In this paper we present our work on a theoretical framework for predicting IS use in a mandatory adoption environment. Issues specific to mandatory environments are raised and discussed, and a new model for predicting end-user behavior is proposed. Methodological considerations for testing the model are discussed.
Rawstorne, Patrick; Jayasuriya, Rohan; and Caputi, Peter, "An Integrative Model of Information Systems Use in Mandatory Environments" (1998). ICIS 1998 Proceedings. 32.