The emergence of CSCW (Computer Supported Cooperative Work) as a distinctive research field opens up a fresh perspective on the design of office information systems. A CSCW technology, called IPSE 2.5, is described in this paper (IPSE-Integrated Process Support Environment). ISPE 2.5 provides a powerful generic platform for building office information systems to support routine work. An approach to modelling office work based on language-action principles, argued to provide a richer and deeper understanding than conventional information mo(telling techniques, is presented. A case study of medical office work is used to demonstrate language-action modelling and to give a flavor of the experience of working in a process-support environment. Several lines of current research are described, including some preliminary field studies.
Wastell, David G., "PROCESS SUPPORT TECHNOLOGY, COOPERATIVE WORK AND INFORMATION SYSTEMS DEVELOPMENT" (1991). ICIS 1991 Proceedings. 15.