This paper discusses the applicability of a knowledge based system to resource management in the context of information centers. The Information Center Expert (ICE) system has been developed in the MIS Department of the University of Arizona to support the consultation process of information center personnel. The system determines the (software) resource requirements of the end-users and makes appropriate recommendations. ICE further aids the management of the IC software resources by keeping track of user consultations and the recommendations made. Issues of knowledge requirements, acquisition, representation and implementation of ICE are discussed. ICE is currently being tested at IBM/Endicott (New York), IBM/Tucson (Arizona) and the Center for the Management of Information at the University of Arizona. Preliminary feedback from users has confirmed the applicability of the knowledge based approach to resource management. The implications of this approach for future research are discussed.
Vinze, Ajay S.; Heltne, Mari M.; Chen, Minder; Nunamaker, Jay F.; and Konsynski, Benn R., "A KNOWLEDGE BASED APPROACH FOR RESOURCE MANAGEMENT" (1987). ICIS 1987 Proceedings. 42.