Do Security Breaches Matter to Consumers?

Authors

Noury Janse, Tilburg University, NederlandFollow
Carol X. J. Ou, Tilburg University, NederlandFollow
Spyros Angelopoulos, Tilburg University, NederlandFollow
Robert M. Davison, City University of Hong Kong, ChinaFollow
Jelly Wanying Jia, City University of Hong Kong, ChinaFollow

Corresponding Author

Carol X.J. Ou

Document Type

Abstract

Abstract

Online security has been an important topic in electronic business. However, even the best IT security infrastructures cannot assure that cyber-attacks and malicious intrusions can be prevented. Therefore, it is important to know what is to be done when a security breach occurs, and how it influences consumers’ perceptions and behaviors. Via a survey of 258 respondents, this paper makes a first attempt to identify the relationships among security breach announcements, consumers’ perceived risks (including performance risk, financial risk, time risk and privacy risk), company reputation and a consumer’s intention to transact. Our key findings and implications are discussed.

Recommended Citation

Janse, Noury; Ou, Carol X. J.; Angelopoulos, Spyros; Davison, Robert M.; and Jia, Jelly Wanying, "Do Security Breaches Matter to Consumers?" (2017). ICEB 2017 Proceedings (Dubai, UAE). 50.
https://aisel.aisnet.org/iceb2017/50