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T21. Knowledge Management

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‘GUANXI’ AS A SHOCK ABSORBER: LESSENING THE DETRIMENTAL EFFECT OF STRUCTURAL HOLES ON THE ACQUISITION AND INTEGRATION OF KNOWLEDGE, Jiayuan Liu, Joe Nandhakumar, and Markos Zachariadis

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HOW CAN DIAGRAMMATIC CONCEPTUAL MODELLING SUPPORT KNOWLEDGE MANAGEMENT?, Dimitris Karagiannis, Robert Buchmann, and Michael Walch

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INFORMATION TECHNOLOGY COMPETENCY AND ORGANIZATIONAL AGILITY: ROLES OF ABSORPTIVE CAPACITY AND INFORMATION INTENSITY, Hongyi Mao, Shan Liu, Jinlong Zhang, and Yajun Zhang

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KNOWLEDGE MANAGEMENT WITHOUT MANAGEMENT - SHADOW IT IN KNOWLEDGE-INTENSIVE MANUFACTURING PRACTICES, Melanie Steinhueser, Lena Waizenegger, Shahper Vodanovich, and Alexander Richter

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UNCERTAINTIES AS BARRIERS FOR KNOWLEDGE SHARING WITH ENTERPRISE SOCIAL MEDIA, Matthias Trier, Magdalene Fung, and Abigail Hansen

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Usability Evaluation of Cooperation Visualisation in Enterprises: Framework Development and Validation Based on Empirical Results, Erik Kolek and Eva Bittner

T22. Maritime Informatics

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DIGITIZATION IN MARITIME INDUSTRY: COPING WITH A VESSEL’S ENGINE FAILURE, Ioanna Constantiou, Arisa Shollo, Kristian Kreiner, and Morten Vendelø

T23. Materiality of IT and Ubiquitous Computing

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QUANTIFIED SELF: A LITERATURE REVIEW BASED ON THE FUNNEL PARADIGM, Jean-Francois De Moya and Jessie Pallud

T24. Openness and IT

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A FRAMEWORK FOR THE NOTION OF 'UTILITY' IN THE LANDSCAPE OF CROWDFUNDING, Jascha-Alexander Koch

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COMPETITIVE MARKET INNOVATION CONTESTS AND SOCIAL CAPITAL: DIAMETRICALLY OPPOSED, OR INHERENTLY LINKED?, Stephen Treacy, Joseph Feller, Brian O’Flaherty, and Tadhg Nagle

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DESIGN OF A DECENTRALIZED PEER-TO-PEER REVIEWING AND PUBLISHING MARKET, Christian Janze

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HOW ESTABLISHED COMPANIES LEVERAGE IT PLATFORMS FOR VALUE CO-CREATION – INSIGHTS FROM BANKING, Maximilian Schreieck and Manuel Wiesche

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UNDERSTANDING THE ROLE OF SOCIAL PRESENCE IN CROWDFUNDING: EVIDENCE FROM LEADING U.S. AND GERMAN PLATFORMS, Maximilian Raab, Thomas Friedrich, Sebastian Schlauderer, and Sven Overhage

T25. Participatory Aspects and Inclusion in Social Media

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CONSUMER USE OF SOCIAL LIVE STREAMING SERVICES: THE INFLUENCE OF CO-EXPERIENCE AND EFFECTANCE ON ENJOYMENT, Simon Bründl, Christian Matt, and Thomas Hess

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UNDERSTANDING THE ROLE OF ICTS IN PROMOTING SOCIAL INCLUSION: THE CASE OF SYRIAN REFUGEES IN GERMANY, Safa’a AbuJarour and Hanna Krasnova

T26. Service Innovation

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ANSWERING KEY QUESTIONS FOR SERVICE SCIENCE, Steven Alter

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CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES - A SCENARIO-BASED EMPIRICAL STUDY, Michael Leyer, Mary Tate, Florian Bär, Marek Kowalkiewicz, and Michael Rosemann

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EXPLAINING THE ROLE OF SERVICE-ORIENTED ARCHITECTURE FOR CYBER-PHYSICAL SYSTEMS BY ESTABLISHING LOGICAL LINKS, Arne Gruettner, Janek Richter, and Dirk Basten

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INVOLVEMENT PRACTICES IN PERSUASIVE SERVICE ENCOUNTERS: THE CASE OF HOME SECURITY ADVICE, Mateusz Dolata and Gerhard Schwabe

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MULTI-USER SERVICE RE-SELECTION: REACT DYNAMICALLY TO EVENTS OCCURRING AT PROCESS EXECUTION, Michael Mayer

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NEVER CHANGE A RUNNING SYSTEM? HOW STATUS QUO-THINKING CAN INHIBIT SOFTWARE AS A SERVICE ADOPTION IN ORGANIZATIONS, Margareta Heidt, Rabea Sonnenschein, and André Loske

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THE ROLE OF TECHNOLOGY FOR SERVICE INNOVATION IN SHARING ECONOMY ORGANIZATIONS – A SERVICE-DOMINANT LOGIC PERSPECTIVE, Alexander Frey, Manuel Trenz, and Daniel Veit

T27. Smart Information Systems for Inclusive Education

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MULTIPLE VOICES IN THE MAKER MOVEMENT – A NEXUS ANALYTIC LITERATURE REVIEW ON CHILDREN, EDUCATION AND MAKING, Netta Iivari, Marianne Kinnula, Tonja Molin-Juustila, and Leena Kuure

T28. Social and Ethical Implications of ICT Use

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INFORMATION FAILURES, TRUST VIOLATION, AND CUSTOMER FEEDBACK IN WEB-ENABLED TRANSACTIONS: THE ROLE OF CAUSAL TRANSPARENCY AS A TRUST REPAIR MECHANISM, Anna-Maria Seeger, Tillmann Neben, and Armin Heinzl

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INFORMATION PRIVACY FROM A RETAIL MANAGEMENT PERSPECTIVE, Wanda Presthus and Linda Andersen

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SOCIAL CAPITAL AND ICT INTERVENTION: A SEARCH FOR CONTEXTUAL RELATION, Zafor Ahmed and Ahmed Alzahrani

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TO PHUB OR NOT TO PHUB: UNDERSTANDING OFF-TASK SMARTPHONE USAGE AND ITS CONSEQUENCES IN THE ACADEMIC ENVIRONMENT, Olga Abramova, Annika Baumann, Hanna Krasnova, and Stefan Lessmann

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TOWARDS AN INTEGRATIVE THEORETICAL FRAMEWORK OF IT-MEDIATED INTERRUPTIONS, Raphael Rissler, Mario Nadj, Marc Adam, and Alexander Maedche

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UNDERSTANDING CROWDTURFING: THE DIFFERENT ETHICAL LOGICS BEHIND THE CLANDESTINE INDUSTRY OF DECEPTION, Tapani Rinta-Kahila and Wael Soliman

T29. Social Media in Business and Society

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ANALYSING EMPLOYEES’ WILLINGNESS TO DISCLOSE INFORMATION IN ENTERPRISE SOCIAL NETWORKS: THE ROLE OF ORGANISATIONAL CULTURE, Adrian Engelbrecht, Jin Gerlach, Alexander Benlian, and Peter Buxmann

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ENTERPRISE SOCIAL MEDIA: THE OPPORTUNITIES AND CHALLENGES FOR START-UP COMPANIES, Wietske Van Osch and Wang Yi-Chuan

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IMPACT OF SOCIAL NETWORK SITES ON PSYCHOLOGICAL AND BEHAVIOURAL OUTCOMES IN THE WORK-PLACE: A SYSTEMATIC LITERATURE REVIEW, Nugi Nkwe and Jason Cohen

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SILENCE IS GOLDEN – WHEN FIRMS SHOULD REACT TO NEGATIVE WORD OF MOUTH, Alper Beşer, Richard Lackes, and Markus Siepermann

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THE IMPACT OF SOCIAL ENGAGEMENT ON CUSTOMER PROFITABILITY – INSIGHTS FROM A DIRECT BANKING INSTITUTION’S ONLINE CUSTOMER NETWORK, Annette Felgenhauer, Julia Klier, Mathias Klier, and Georg Lindner

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VALUE CO-CREATION AND TRUST IN SOCIAL COMMERCE: AN FSQCA APPROACH, Ilias Pappas, Patrick Mikalef, Michail Giannakos, and Paul Pavlou

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WHAT BENEFITS DO THEY BRING? A CASE STUDY ANALYSIS ON ENTERPRISE SOCIAL NETWORKS, Benjamin Wehner, Thomas Falk, and Susanne Leist

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“WHAT DOES THE CUSTOMER WANT TO TELL US?” AN AUTOMATED CLASSIFICATION APPROACH FOR SOCIAL MEDIA POSTS AT SMALL AND MEDIUM-SIZED ENTERPRISES, Josef Schwaiger, Markus Lang, Florian Johannsen, and Susanne Leist

T30. Use of ICT in Crisis Communications

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KATWARN, NINA, OR FEMA? MULTI-METHOD STUDY ON DISTRIBUTION, USE, AND PUBLIC VIEWS ON CRISIS APPS, Christian Reuter, Marc Kaufhold, Inken Leopold, and Hannah Knipp

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SENSEMAKING IN SOCIAL MEDIA CRISIS COMMUNICATION – A CASE STUDY ON THE BRUSSELS BOMBINGS IN 2016, Milad Mirbabaie and Elisa Zapatka

T31. Business Models in a Digitized World

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DESIGNING SERVICE-DOMINANT BUSINESS MODELS, Oktay Turetken and Paul Grefen

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FROM ONE TO MANY BUSINESS MODELS: UNCOVERING CHARACTERISTICS OF BUSINESS MODEL PORTFOLIOS, Johannes Schwarz, Nicola Terrenghi, and Christine Legner

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MERGING PLATFORM ECOSYSTEMS IN TECHNOLOGY ACQUISITIONS: A GOVERNANCE PERSPECTIVE, Jamie Dowie, Stefan Henningsson, Thomas Kude, and Karl Popp

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OPEN INNOVATION AS BUSINESS MODEL GAME CHANGER IN THE PUBLIC SECTOR, Aakanksha Gaur, Michele Osella, Enrico Ferro, and Jonas Hedman

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REPAINTING THE BUSINESS MODEL CANVAS FOR PEER-TO-PEER SHARING AND COLLABORATIVE CONSUMPTION, Florian Plenter, Erwin Fielt, Moritz Hoffen, Friedrich Chasin, and Michael Rosemann

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REWARDING PROSOCIALITY ON NON-COMMERCIAL ONLINE SHARING PLATFORMS, David Schneider

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THE EVALUATION ASPECT OF DIGITAL BUSINESS MODEL INNOVATION: A LITERATURE REVIEW ON TOOLS AND METHODOLOGIES, Jan Tesch and Anne Brillinger

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TYPOLOGY OF DISTRIBUTED LEDGER BASED BUSINESS MODELS, Nadine Rückeshäuser

T32. IS Adoption and Diffusion

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A GENERATION COMPARISON OF MOBILE PAYMENT ACCEPTANCE FACTORS: AN EMPIRICAL INVESTIGATION, Maximilian Fischer, Arna Wömmel, Riccardo Reith, and Bettina Lis

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AN INSTITUTIONAL LENS ON CLOUD COMPUTING ADOPTION – A STUDY OF INSTITUTIONAL FACTORS AND ADOPTION STRATEGIES, Rania El-Gazzar, Eli Hustad, and Dag Håkon Olsen

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A SURVEY OF FAILURES IN THE SOFTWARE DEVELOPMENT PROCESS, Rita Marques, Gonçalo Costa, Miguel Silva, and Pedro Gonçalves

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ESCAPING REALITY: EXAMINING THE ROLE OF PRESENCE AND ESCAPISM IN USER ADOPTION OF VIRTUAL REALITY GLASSES, Eva Hartl and Benedikt Berger

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EXPLAINING INFORMATION TECHNOLOGY USERS’ WAYS OF MITIGATING TECHNOSTRESS, Markus Salo, Henri Pirkkalainen, Cecil Chua, and Tiina Koskelainen

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NOT JUST ANOTHER TYPE OF RESISTANCE – TOWARDS A DEEPER UNDERSTANDING OF SUPPORTIVE NON-USE, Manfred Geiger, Lena Waizenegger, Tamsin Treasure-Jones, Christina Sarigianni, Ronald Maier, Stefan Thalmann, and Ulrich Remus

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OVERLAPPING LOGICS AND INSTITUTIONAL ALIGNMENT SPACES: MAPPING THE ORGANISATIONAL TRAJECTORY OF AN IS INNOVATION, Raluca Bunduchi

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PREDICTING BUYERS’ REPURCHASE INTENTIONS IN CROSS-BORDER E-COMMERCE: A VALENCE FRAMEWORK PERSPECTIVE, Jian Mou, Jason Cohen, Yongxiang Dou, and Bo Zhang

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SAFEGUARDING AGAINST ROMANCE SCAMS – USING PROTECTION MOTIVATION THEORY, Veronica Luu, Lesley Land, and Wynne Chin

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SOCIAL INFLUENCE IN TECHNOLOGY ADOPTION RESEARCH: A LITERATURE REVIEW AND RESEARCH AGENDA, Graf-Vlachy Lorenz and Katharina Buhtz