Paper Type

Complete Research Paper

Description

Do user populations differ systematically in the way they express and rate sentiment? We use large collections of Danish and U.S. reviews to investigate this qustion, and we find evidence of important systematic differences: first, positive ratings are far more common in the U.S. data than in the Danish data. Second, Danish reviewers tend to under-rate their own positive reviews compared to U.S. reviewers. This has potentially far-reaching implications for the interpretation of user ratings, the use of which has exploded in recent years

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CAN YOU TRUST ONLINE RATINGS? EVIDENCE OF SYSTEMATIC DIFFERENCES IN USER POPULATIONS

Do user populations differ systematically in the way they express and rate sentiment? We use large collections of Danish and U.S. reviews to investigate this qustion, and we find evidence of important systematic differences: first, positive ratings are far more common in the U.S. data than in the Danish data. Second, Danish reviewers tend to under-rate their own positive reviews compared to U.S. reviewers. This has potentially far-reaching implications for the interpretation of user ratings, the use of which has exploded in recent years