ECIS 2012 Proceedings Copyright (c) 2013 Association for Information Systems All rights reserved. http://aisel.aisnet.org/ecis2012 Recent documents in ECIS 2012 Proceedings en-us Sat, 26 Jan 2013 13:26:14 PST 3600 Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain 2012. Barcelona, Spain 2012 ISBN 978-84-88971-54-8 http://aisel.aisnet.org/ecis2012/244 http://aisel.aisnet.org/ecis2012/244 Thu, 28 Jun 2012 02:49:24 PDT Jan Pries-Heje et al. CHALLENGES FOR LECTURERS IN VIRTUAL WORLDS http://aisel.aisnet.org/ecis2012/243 http://aisel.aisnet.org/ecis2012/243 Tue, 26 Jun 2012 03:32:45 PDT Current research shows that three-dimensional (3D) virtual worlds can be effectively used in distance learning. Their immersive environment as well as the extensive repertoire of communication and collaboration means such as voice over IP, 3D representations, and instant text messaging are central characteristics of virtual worlds. These features, characteristics, and their playful character make virtual worlds interesting for imparting and sharing knowledge in distance learning settings.

Research results reveal that, in general, teaching in distance learning requires a flexible usage of various didactical concepts and moderation strategies which makes this mode of teaching more complex and challenging for teachers than imparting knowledge in face-to-face settings or via traditional e-learning platforms.

This paper aims at analyzing and understanding teachers’ roles and functions in distance learning, which base on the virtual world Second Life, by conduction comparative case study analyses with existing didactical concepts.

As teachers’ and students’ representation as avatars result in a high degree of social presence in virtual worlds experiential learning can be facilitated. However, for imparting experiential knowledge in virtual worlds teachers are confronted by various teaching situations. Teachers’ main task is motivating and moderating discussions among students rather than presenting content. As our study shows that this kind of “e-moderation” is complex and demanding. Didactical and technical skills are required to apply different teaching methods.

]]> Christoph Lattemann et al. Environmental Dynamics as Driver of On-Demand Computing Infrastructures – Empirical Insights from the Financial Services Industry in UK http://aisel.aisnet.org/ecis2012/242 http://aisel.aisnet.org/ecis2012/242 Mon, 18 Jun 2012 13:58:02 PDT Financial institutions are exposed to a highly dynamic environment that is characterized by an intense competition and short technological hype cycles. Against this background, the assimilation of on-demand computing infrastructures as particularly Grid and Cloud computing can be assumed to be a potential strategic response to address fast changing market and technological demand as well as to comply with arising mimetic pressure between competitors. So far, little empirical research has been conducted to assess the influence of environmental dynamics on the assimilation process of on-demand computing infrastructures. Grounded in the Technology-Organization-Environment framework, this article proposes a holistic perspective emphasizing the environmental determinants of Grid assimilation for the asset management process and analyzes its consequences for IT value generation. The derived hypotheses were tested based on 103 responses from senior IT decision makers of financial services providers that have already adopted Grid technology for their asset management process. The results from partial least squares analyses indicate that in particular environmental dynamics determine the assimilation of Grid-based infrastructures. Our results contribute to IS assimilation theory by integrating environmental dynamics into the Technology-Organization-Environment framework.

]]> Martin Wolf et al. BEYOND EA FRAMEWORKS: TOWARDS AN UNDERSTANDING OF THE ADOPTION OF ENTERPRISE ARCHITECTURE MANAGEMENT http://aisel.aisnet.org/ecis2012/241 http://aisel.aisnet.org/ecis2012/241 Wed, 06 Jun 2012 10:14:16 PDT Despite the increasing popularity of enterprise architecture management (EAM) in practice, many EAM initiatives do not fully meet the expected targets or even fail. EAM frameworks have been suggested as guidelines to EAM implementation, but our practical experience reveals that companies apply very diverse approaches in implementing EAM. This paper strives for gaining a broader understanding about EAM adoption. We aim to answer two questions: (1) how do companies adopt EAM, and (2) what factors influence the EAM adoption To answer these questions, an analysis framework was developed to conceptualize EAM adoption and its situational factors. Based on four critical case studies, situational EAM designs were explored. Our main results are four different EAM archetypes, which illustrate very diverse EAM adoption approaches in different contingencies. Our research contributes to broaden the knowledge on EAM adoption by considering context-dependent implementation approaches and relativizing the importance of frameworks and modeling - that are over-emphasized in existing EA researches. It offers starting points for prescriptive EAM research supporting the successful introduction of EAM in organization by taking contingencies into account.

]]> Mohammad Kazem Haki et al. IMPACT OF ORGANIZATIONAL CULTURE ON TECHNOLOGY USE IN A DEVELOPING COUNTRY http://aisel.aisnet.org/ecis2012/240 http://aisel.aisnet.org/ecis2012/240 Wed, 06 Jun 2012 10:14:10 PDT Governments all over the world are spending millions in information technology to collect and distribute valuable information to their citizens. Unified Theory of Acceptance and Use of Technology (UTAUT) is a useful model for managers to assess the likelihood of acceptance of a new technology within an organization. In this paper, we consider organizational culture as an antecedent to the UTAUT model to evaluate factors that influence users acceptance and use of the Internet technology. We investigated the role of organizational culture in the adoption of Internet technology in a government agency in a developing country, India. We found that organizational culture influences adoption of Internet technology. We also found that the UTAUT is a valid model that can explain technology adoption in a developing country.

]]> Subhasish Dasgupta et al. QUANTIFIYING THE BUSINESS IMPACT OF INFORMATION QUALITY - A RISK-BASED APPROACH http://aisel.aisnet.org/ecis2012/239 http://aisel.aisnet.org/ecis2012/239 Wed, 06 Jun 2012 10:14:05 PDT Effective decision making and business intelligence is highly depended on the quality of data and information available. Hence, data and information of poor quality can lead to poor decision making and is causing a variety of risks in every organization. Recent publications in the IS area have shown the link between information quality and risk from both theoretical and practical perspectives. This paper extends this work by providing a mathematical model based on extensive empirical data to model information risk. Moreover, we provide a practical example how the model can be operationalized to calculate the total risk of an information product based on our case study data. It is an important step towards a comprehensive business impact assessment of information quality, which would allow to build more sensible business cases for information quality improvements for managers.

]]> Valeria Klassen et al. IMPACT OF IT PRODUCT COMPATIBILITY INITIATIVES ON THE MARKET VALUE OF FIRMS http://aisel.aisnet.org/ecis2012/238 http://aisel.aisnet.org/ecis2012/238 Wed, 06 Jun 2012 10:14:00 PDT Product compatibility is becoming increasingly important especially in the IT industry due to a high level of network effect in this industry. This study empirically examines the business value of IT product compatibility initiatives with respect to the nature of the compatibility achieved (i.e., horizontal compatibility, vertical compatibility) and the type of focal product (i.e., software, hardware) for which compatibility is achieved. Using event study methodology, this paper investigates the market reaction to announcements of compatibility initiatives over a three-year period. The results show that business announcements associated with horizontal compatibility yield higher abnormal returns than the ones with vertical compatibility. Also compatibility initiatives for software products tend to be associated with a more positive stock market reaction than those for hardware products. Our findings reveal the nuances in IT product compatibilities and the need to develop a richer theory to enhance our understanding of the various IT compatibilities. Our findings also provide business insights to strategic planners and help them understand how and when to invest in IT product compatibilities to obtain positive reactions from investors.

]]> Chen Zhang et al. STRATEGIC DRIVERS OF OPEN SOURCE SOFTWARE ADOPTION IN THE PUBLIC SECTOR: CHALLENGES AND OPPORTUNITIES http://aisel.aisnet.org/ecis2012/237 http://aisel.aisnet.org/ecis2012/237 Wed, 06 Jun 2012 10:13:54 PDT This paper draws upon the results of a qualitative study on the procurement and adoption of open source software by public sector organizations spanning Europe, Brazil and the USA. The premise of this work was to understand the role ?cost? or total cost of ownership of software plays in government procurement decisions. We found, however, that this was more a rhetoric to gain acceptance for open source and to achieve a level playing field. Interviews with key stakeholders from government agencies and system integrators led us to understand and organize our findings on open source adoption under four broad categories; economic concerns, technical and development features, risk management, and innovation and strategic issues. We conclude with a number of insights to help other public sector organizations make better procurement decisions for information technology.

]]> Maha Shaikh et al. CAPTURING AND SHARING LESSONS LEARNED ACROSS BOUNDARIES: A VIDEO-BASED APPROACH http://aisel.aisnet.org/ecis2012/236 http://aisel.aisnet.org/ecis2012/236 Wed, 06 Jun 2012 10:13:49 PDT In light of emerging product development trends, such as Product-Service Systems, manufacturing organizations are obliged to collaborate across functional and organizational borders. Hence, companies are increasingly investigating how to leverage knowledge management practices to enhance their dynamic learning capabilities to achieve continuous process improvements. Many researchers assert that lessons learned practices are possible ways for organizational learning, which allows for continuous capturing and sharing of experiential knowledge across boundaries in order to learn both from mistakes and successes. However, many organizations fall short in capturing and sharing lessons from projects and applying them in new situations. The purpose of this paper is to propose a video-based approach and related guidelines for capturing and sharing lessons learned in a dynamic manner across functional and organizational boundaries. Based on laboratory experiments as well as validation activities conducted in collaboration with an aerospace manufacturer, this paper compares the video-based approach with a more traditional text-based approach of documenting lessons learned from projects. The paper describes the results of testing activities conducted with a video-based lessons learned prototype and the authors reflect on its implications for design practice management in the aerospace industry.

]]> Koteshwar Chirumalla et al. RETHINKING "SYSTEMS" IN INFORMATION SYSTEMS (SYSTEMATICALLY) http://aisel.aisnet.org/ecis2012/235 http://aisel.aisnet.org/ecis2012/235 Wed, 06 Jun 2012 10:13:44 PDT This paper argues that the information systems (IS) field needs to widen its focus in three directions: from the systems development life cycle to the full systems life cycle, from information systems to business systems, and, most fundamentally, from Type I information work (clerical) to Type II information work (the work of line managers, staff managers, and professionals). This expanded vision will require new research and teaching methods. Most fundamentally, we need to embrace exploratory descriptive research in order to understand these areas before we can do effective theory-based empirical research.

]]> Raymond Panko ‘… A FRIEND INDEED?’ - AN EMPIRICAL ANALYSIS OF INTERACTIONS ON FACEBOOK http://aisel.aisnet.org/ecis2012/234 http://aisel.aisnet.org/ecis2012/234 Wed, 06 Jun 2012 10:13:40 PDT The rapid diffusion of online social networks has shifted a large proportion of human interaction away from traditional means of communication. The purpose of this work is to assess concerns regarding the quality of the relationships supported through online social networks. Properties of interaction are assumed to be a reasonable benchmark for the quality of relationships among people. Therefore, we analyze interactions on Facebook to examine how affective dimensions of messages determine the quantity and kind of interaction they experience. We find that (1) that posting sad messages encourages peers to respond verbally, while (2) articulating positive emotions reduces verbal responses, but leads to more feedback in terms of received 'likes.' Text analysis shows that the sentiment of verbal responses is significantly determined by the sentiment of the message: (3) positive emotions trigger positive feedback, and (4) negative emotions trigger negative responses. We discuss implications of our findings with respect to contemporary theories of close relationships.

]]> Valentin Schöndienst et al. IT ENABLED ENVIRONMENTALLY FRIENDLY CONSUMPTION: IT FEATURES ADDRESSING CHALLENGES IN CONSUMER DECISION MAKING http://aisel.aisnet.org/ecis2012/233 http://aisel.aisnet.org/ecis2012/233 Wed, 06 Jun 2012 10:13:36 PDT The objective of this study is to investigate how IT may facilitate green consumption. Leveraging the Theory of Planned Behavior (TPB), the study proposes a framework to analyze the challenges consumers face in green consumption decisions. Challenges are identified in three dimensions: attitude formation, subjective norm, and perceived behavioral control. This framework can be generalized to various consumption scenarios, and help researchers as well as application designers identify context specific challenges. The study then explains how IT applications/features may address the challenges. Social networking features enable individuals to go beyond their real world networks and connect with online friends who share the environmental concerns. Accordingly, the pool of relevant others changes, and individuals are more likely to be encouraged to consume environmentally friendly. Platforms of user generated contexts enable individuals to share their experiences and exert influence on others, and thus enhance individual?s motivation for green consumption. The conceptual arguments are illustrated with a case study on Seafood Watch, which demonstrates how IT helps with ocean friendly fish consumption.

]]> Yixin Zhang FROM ENTERPRISE MODELLING TO ARCHITECTURE-DRIVEN IT MANAGEMENT ? A DESIGN THEORY http://aisel.aisnet.org/ecis2012/232 http://aisel.aisnet.org/ecis2012/232 Wed, 06 Jun 2012 10:13:31 PDT Enterprise architectures (EA) are considered promising approaches to reduce the complexities of growing information technology (IT) environments, while keeping pace with an ever-changing business environment. However, the implementation of enterprise architecture management (EAM) has proven difficult in practice. Many EAM initiatives face severe challenges, as demonstrated by the low usage level of enterprise architecture documentation and a lack of authority of enterprise architects when it comes to enforcing EAM standards and principles. This motivates our research: Based on three field studies, we first analyse EAM implementation challenges that arise when EAM is treated as a dedicated and isolated initiative. Following a design-oriented paradigm, we then suggest a design theory for architecture-driven IT management (ADRIMA) that helps organizations implement EAM as an integral part of IT management. This theory summarizes prescriptive knowledge related to embedding EAM practices, artefacts, and roles in the existing IT management processes and organization.

]]> Jan Loehe et al. THE ROLE OF RULES-BASED COMPLIANCE SYSTEMS IN THE NEW EU REGUALTORY LANDSACPE: PERSPECTIVES OF INSTITUTIONAL CHANGE AND AGENCY http://aisel.aisnet.org/ecis2012/231 http://aisel.aisnet.org/ecis2012/231 Wed, 06 Jun 2012 10:13:27 PDT The financial crisis of 2007-2009 and the subsequent reaction of the G20 have created a new global regulatory landscape. Within the EU, change of regulatory institutions is ongoing. The research objective of this study is to understand how institutional changes to the EU regulatory landscape may affect corresponding institutionalized operational practices within financial organizations and to understand the role of agency within this process. Our motivation is to provide insight into these changes from an operational management perspective, as well as to test Thelen and Mahoney?s (2010) modes of institutional change. Consequently, the study researched implementations of an Investment Management System with a rules-based compliance module within financial organizations. The research consulted compliance and risk managers, as well as systems experts. The study suggests that prescriptive regulations are likely to create isomorphic configurations of rules-based compliance systems, which consequently will enable the institutionalization of associated compliance practices. The study reveals the ability of some agents within financial organizations to control the impact of regulatory institutions, not directly, but through the systems and processes they adopt to meet requirements. Furthermore, the research highlights the boundaries and relationships between each mode of change as future avenues of research.

]]> Daniel Gozman et al. UNDERSTANDING METHODS TO REDUCING REDUNDANT MEDICAL LAB TEST ORDERING ? A CASE STUDY ON VISTA/CPRS AND THE VETERANS HEALTH ADMINISTRATION http://aisel.aisnet.org/ecis2012/230 http://aisel.aisnet.org/ecis2012/230 Wed, 06 Jun 2012 10:13:22 PDT Reducing redundant medical lab tests has been discussed in the literature as a cost saving benefit of Electronic Health Record (EHR) adoption; however the literature does not provide a great deal of information on the mechanics of achieving this goal. Laboratory ordering using an EHR occurs within a complex socio-technical context that can be difficult to understand. A case study was performed on an EHR that provided insight into the interplay of these elements as well as the current state of laboratory ordering guidelines. A theoretical framework, using Strong Structuration Theory was used to guide the research. The result was improved insight into required technological capabilities to support clinical care and the environmental contexts that shape them.

]]> Lorie Obal et al. ONE SIZE FITS ALL: CASE STUDY OF ENTERPRISE SYSTEMS IMPLEMENTATION IN NESTLÉ http://aisel.aisnet.org/ecis2012/229 http://aisel.aisnet.org/ecis2012/229 Wed, 06 Jun 2012 10:13:18 PDT User resistance, organisational complexity, cultural complications, inadequate change management provisions are some of the well-known hurdles of Enterprise Resource Planning (ERP) systems implementation that have been reported so far. Whereas component based, phased, adaptive, evolutionary approaches have been advocated for most organisations as being effective in combating these hurdles, yet in contrast the literature has remained uninformed by research on large multinational corporations implementing singular ERP systems. Using a case study approach informed by documents, and accounts of key personnel involved in the development of single all encompassing ERP system in Nestlé a critical assessment of the supply chain was undertaken. This study by examining the effects of ERP implementation on four critical facets of supply chain of Nestlé aims to dispel the myth of inevitable failure that shrouds contemporary appreciations of ERP implementations in large multinational organisations. It is expected that the ERP development involving hundreds of representatives from all 70 locations of Nestlé would enable lessons to be drawn for researchers and practitioners alike.

]]> Amit Mitra AN INSTITUTIONAL FRAMEWORK FOR ANALYZING ORGANIZATIONAL RESPONSES TO THE ESTABLISHMENT OF ARCHITECTUAL TRANSFORMATION http://aisel.aisnet.org/ecis2012/228 http://aisel.aisnet.org/ecis2012/228 Wed, 06 Jun 2012 10:13:13 PDT The need for constant transformation of enterprises is omnipresent. A discipline that has been proposed to support the coordination of enterprise transformation is Enterprise Architecture Management (EAM) which has grown to a mature discipline in academia and practice. However, it can be observed in practice that it still is a challenge to introduce such an architectural coordination approach for supporting enterprise transformation. This may be due to the reason that the institutional context of EAM is only little understood, that is, the interplay between the pressures EAM exerts on the organisation and the response strategies of this organisation. The paper reviews existing work on institutional theory and confirms by means of a case study that the institutional factors of cause, constituents, content, control, and context are not only relevant for EAM but may be consistently linked to response strategies of acquiesce, compromise, avoid, defy, and manipulate. Moreover the case study implies to add additional institutional factors for EAM, namely trust and participation.

]]> Stephan Aier et al. INTEGRATION: AN OMITTED VARIABLE IN INFORMATION SYSTEMS RESEARCH http://aisel.aisnet.org/ecis2012/227 http://aisel.aisnet.org/ecis2012/227 Wed, 06 Jun 2012 10:13:09 PDT The widespread deployment of IT in the past decades has significantly increased the integration reach, breadth, and scope in organisations. Many of the associated socio-economic phenomena have been studied by IS researchers, for example, in the context of IT adoption, the business value of IT, and IS success. Surprisingly though, the concept of integration in itself has so far attracted only little interest on the part of researchers. According to our knowledge, no established theoretical framework seems to place integration-related constructs at the centre of scientific inquiry. The objective of the present study is to take a first step to fill this gap by reviewing the literature on integration in order to structure the existing body of knowledge and to derive an agenda for further research in this area. Our literature review reveals that, in spite of its importance for academia and practice, integration is still an under-researched topic, with a noticeable lack of theorization and synthesis of the different research strands into a more holistic model. As we argue, a to-be-developed ?Theory of Integration? would be highly valuable to increase our understanding of the different phenomena surrounding integration on the technological and the organisational level within the firm.

]]> Maximilian Chowanetz et al. UNDERSTANDING ONLINE KNOWLEDGE CONTRIBUTION IN SOCIAL LEARNING PERSPECTIVE http://aisel.aisnet.org/ecis2012/226 http://aisel.aisnet.org/ecis2012/226 Wed, 06 Jun 2012 10:13:05 PDT Online open knowledge sharing is the idea that the Internet can promote the aggregation and dissemination of useful knowledge between a potentially large number of people. Starting from the knowledge sharing idea, various types of online open knowledge sharing services have provided the central platform for users to interact with each other, share their knowledge, and even jointly create new knowledge. In this study, we derive two research questions: 1) what framework can better explain online knowledge contribution? and 2) what factors influence online knowledge contribution? The study draws on both social learning theory and the social model of knowledge creation to investigate the overall antecedents of knowledge contribution and to examine three facets, user-oriented, service-oriented, and community-oriented knowledge contribution behaviour. In the study, we examine which knowledge sharing antecedents motivate people to contribute to knowledge sharing in the framework based on the social model of knowledge creation. We then verify each variable and hypothesis using a survey and the PLS analysis. This study uses social learning perspective to include all three aspects of knowledge sharing behaviour: personal, community-related, and service-related antecedents. With this new perspective, while previous studies have focused on personal cognitive factors in this area, this study examines the integrative influence of factors from social learning and social knowledge creation antecedents. In addition, our findings offer guidance and insights for knowledge sharing service practitioners and managers who are trying to encourage users? contributions.

]]> Hyerin Kim INSTITUTIONAL INTERPLAY AND IMPROVISATIONS IN E-GOVERNMENT PROJECTS http://aisel.aisnet.org/ecis2012/225 http://aisel.aisnet.org/ecis2012/225 Wed, 06 Jun 2012 10:13:00 PDT This paper examines the process and outcomes of an e-government project in Dubai. The case study is of a public sector organization that has been engaged in the implementation of e-government systems for almost a decade. Using the Technology Enactment Framework, the paper explores the ways in which the e-government project exposed and resolved institutional contradictions. The paper then explains the implications of this for the ICT staff working there, the organization and the e-government project itself. The case presented here shows that that the institutionalization of e-government (its achievement of a ?taken-for granted? and ?how we do it here? status within the public sector) is more than a product of conformity to powerful managerial discourses and regulative forces. Rather it is also a product of the actions of ICT staff (their agency) as they work on the systems, and respond to competing institutions they are embedded within. Thus, the paper argues that there is a need to conceptualize the process of e-government implementation, and the ICT staff?s actions, as central to the institutionalization of e-government. Key words: E-government projects, implementation, institutionalization processes, technology enactment framework

]]> Noora Alghatam et al.