This interpretive grounded theory study describes and analyses major power issues in a Scandinavian
inter-organisational IS project which spanned four organisations, two suppliers, one national
organisation and a research organisation. The paper explores different dimensions of power that
emerged during the project – sources of power, power as resistance, reasons for the power struggle,
and power as exercised, We conclude that, while power issues in ISD projects are by no means a new
phenomenon, these power issues were exacerbated in this IOIS project due to the project governance
structures necessary to coordinate several organisations
Hekkala, Riitta; Urquhart, Cathy; and Iivari, Netta, "Towards unfolding CRM implementation challenges in Pakistan: A case study" (2009). ECIS 2009 Proceedings. 82.