Unpacking multiculturalism in the ICT workplace: Differences in responses to workplace situations for English and non-English speaking backgrounds
Multiculturalism is one of the many factors contributing to the growing diversity found within the
workforce comprising today’s organizations. This is particularly true in the ICT workplace. Diversity
is often investigated in the context of teams and global organizations seeking to improve knowledge
management and/or innovation strategies and practices. Understanding the role that culture plays in a
multicultural society is complex, understudied and not well understood. Past studies into identifying
and comparing dif erent national cultures are dif icult to apply to the multicultural context. Even the
operationalisation of the culture construct can be problematic or impractical when many ethnic
minorities exists. One approach commonly used in Australia is the categorization of individuals and
groups into English (or Anglo) background and Non-English Speaking Background (NESB). In this
paper we use these categories to investigate if dif erences can be found in the way in which individuals
in these two cohorts respond to workplace situations.
Richards, Debbie and Busch, Peter, "Unpacking multiculturalism in the ICT workplace: Differences in responses to workplace situations for English and non-English speaking backgrounds" (2009). ECIS 2009 Proceedings. 434.
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