RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis
In recent years, hospitals have begun to invest in RFID systems to control costs, reduce errors, and
improve quality of care. Despite the obvious benefits of RFID in healthcare settings, potential obstacles to
effective deployment also exist. The purpose of this study is to systematically understand how hospitals
can apply RFID to transform work practices and address cost, safety, and quality of care issues, most
notably in inventory management. We leverage an interdisciplinary framework to explore adoption and
use of RFID at multiple levels of analysis and adopt a multi-method approach to explore the research
questions guiding this study. Our study is expected to contribute to a growing body of research related to
the adoption and use of IT in healthcare settings and the enabling role of IT for innovating work practices
and improving process performance.
Lewis, Mark O.; Sankaranarayanan, B; and Rai, A., "RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis" (2009). ECIS 2009 Proceedings. 375.