Integrating value-adding mobile services into an emergency management system for tourist destinations
Recently, several disasters have affected the tourism industry. In order to mitigate the effects of
disasters, increasing the level of preparedness is essential. However, despite the devastating effect
disasters can have on tourism, few tourism organizations have properly developed disaster strategies
as an integral part of their business plans. Emergency management systems that utilize mobile
communication infrastructures can provide prompt information delivery to save human lives. Several
supra-national initiatives and research projects are working on possibilities to facilitate mobile
communication networks for emergency management systems. However, the success of such systems
depends on users being familiar with the service, which is difficult to achieve, if the system is solely
used for emergency management. Therefore, we propose a system design that allows the integration of
mobile value-adding services. We also present exemplary services, which offer value to tourists and
create business opportunities for the tourism industry. The central component of our proposed system
design is a service platform, which communicates with mobile network operators and provides basic
services for service providers from the tourism industry and the emergency manager via service
Scherner, Tobias; Muntermann, Jan; and Rossnagel, Heiko, "Integrating value-adding mobile services into an emergency management system for tourist destinations" (2009). ECIS 2009 Proceedings. 327.
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