Innovative capability development process: A Singapore IT healtcare case study
With the global spending of more than US$4.1 trillion in 2007, healthcare has been one of the largest
industries worldwide. To better plan and develop the healthcare system, an effective way is to leverage
on the advancement of information technology (IT). However, despite of many attempts in the
computerization and automation of healthcare services, most of the healthcare information systems
failed to deliver in the era of rising expectations. With respect to this aspect, this study focuses on the
success stories of a private-owned hospital in Singapore. We illustrate our lessons learned from this
hospital, the Alexandra Hospital, which has successfully innovated a healthcare system setting and
making a benchmark standard for the Singapore healthcare industry. By conceptualizing on the
generation of innovative capability process, this study complements the scarce innovation literature in
the service industry. Theoretical and practical contributions were shared and documented in this
Teoh, Say Yen and Cai, Shun, "Innovative capability development process: A Singapore IT healtcare case study" (2009). ECIS 2009 Proceedings. 326.
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