Abstract

The success of current global enterprise resource planning (ERP) programmes depends on a wider

range of factors than encountered in previous ERP efforts. Therefore, a better understanding of how

these factors contribute to the effectiveness of ERP will aid programme development. To this end, the

validity of twelve success factors with two to seven associated management actions derived by prior

research was verified by a survey evaluated with structural equation modelling (SEM) based on the

partial least squares (PLS) algorithm. This study was able to verify all twelve success factors and

more than 80% of the associated management actions. The results form a predictive model of success

probability of global ERP programmes.

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