There is a wealth of knowledge linking Information and Communications Technologies (ICTs) to
human development, but Africa’s leaders have not used it well to develop its human capital. The
continent has the lowest global levels of ICT diffusion and human development. This paper proposes a
way of developing Africa’s vital access to knowledge through ICT, by reviewing and using the human
development record of South Africa to develop a research framework for a human development –
based ICT development strategy. The framework comprises a research-based bottom-up participative
action program that responds directly to the specific information needs of the country’s socioeconomically marginalized communities, the so-called “Bottom of the Pyramid” (BOP), by ensuring
their maximum participation in the research and development process. The proposed framework
draws liberally from the vast accumulated knowledge about human development and its principal tool,
the ICTs, especially from Asia where similar development activities are delivering impressive results.
The multi-cultural and multi-lingual characteristic of South African society, including its recent sociopolitical history, presents numerous challenges for balanced human development, but also unique
opportunities to build an effective model for improving the usefulness of ICTs for human development
in the country and by extension, in Africa as a whole
Brown, Walter and Brown, Irwin, "Impacts of information technology (IT) outsourcing on organizational performance: A firm-level empirical analysis" (2009). ECIS 2009 Proceedings. 109.