The paper describes the design of the "Community Broker" as a case study for the development of a tool attempting to support individual web-search strategies by using the community-based nature of a great deal of information exchange and learning. Community experiences affect the understanding, validation and organization of individual knowledge. Communities affecting the representation of knowledge frame the every-day decisions individuals have to take in spite of incomplete, insecure knowledge and the vagueness of communicating in natural languages. As for the often distributed, fragmented and heterogeneous nature of knowledge and related problems of information search in the internet - some of which are described in the paper - technical tools can support information search, when the influence of community-based identities upon knowledge representation and -identification is used as a source of additional information instead of being ignored.
Nett, Bernhard; Dyrks, Tobias; Mueller, Claudia; and Durissini, Marco, "Neither essence nor accident: Situated knowledge and its importance for the community broker" (2006). ECIS 2006 Proceedings. 98.