Storing organisational information on Intranets is fast becoming the norm for corporate information management, as is the provision of tools which assist locating, adding to and using organisational knowledge. The design of the storage layouts for these intranets, and the navigational principles by which the information can be found requires that the responsibility for creating and publishing information is considered, as well as the needs of others to access the information from within a variety of contexts. This article examines ways of uncovering the reality of organisational experience in order to create maps of organisational knowledge. These are derived from business process analysis to create a foundation for the design of intranets and knowledge management solutions.