Abstract
This research throws light on to the role of social issues in developing a successful information system. In a case study of a community health organization, we describe how IT management carried out an integrated set of actions over a two-year period to obtain legitimation for an Intranet system from its eventual stakeholders. We suggest that, in general, a failure to obtain such legitimation may be a factor in systems failure. We use Structuration Theory and Activity Theory to develop a Legitimation Activity Model, which we present as a generalised set of activities that may be applied to other settings when legitimation is sought for an information system.
Recommended Citation
Flynn, Donal and Hussain, Zahid, "Seeking Legitimation for an Information System: A Preliminary Process Model" (2004). ECIS 2004 Proceedings. 27.
https://aisel.aisnet.org/ecis2004/27