The Finnish municipal open care service in Turku applied mobile communication technology in order to cut costs and increase the efficiency of its elderly care. The home help staff was given a number of Nokia Communicators for the purpose of ordering groceries for their elderly and disabled customers. In this paper we present and discuss our empirical findings of the adoption of mobile communication technology by an all-female population. The results contradict some assumptions generally made in literature about the impact of age and experience on technology adoption.
Sell, Anna; Patokorpi, Erkki; Walden, Pirkko; and Anckar, Bill, "Adoption of Mobile Communication Technology: An Empirical Study on Females Working in Elderly Care" (2004). ECIS 2004 Proceedings. 175.