This paper reports a longitudinal study of the design and implementation of a Web-based groupware application. We studied the development of three versions of the application, and the preliminary discussions of the forth. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvisational action and bricolage (make do with the materials at hand) played a vital role in the development process, successfully within a small group of people, but less so when more, distributed people became involved. The paper introduces the problem of distributed sensemaking in IS development.
Bansler, Jorgen P. and Havn, Erling C., "When Systems Lose Their Identity" (2004). ECIS 2004 Proceedings. 15.