Most e-commerce applications require the collection and storing of information about customers. As a consequence, the performed transactions involve legal issues. For two years, the authors have been involved in a project, which studies the potentials of personalization of e-commerce systems from the particular angle of SMEs. The paper picks up a couple of scenarios that many e-commerce vendors face when implementing personalization on their Web sites. The specific focus of the discussion is the legal use of costumer profiles for e-commerce applications. Since most legal issues are difficult to understand for non-lawyers the paper makes use of a case study, which shows explicitly what ecommerce vendors need to keep in mind when implementing personalization on their Web sites.
Schubert, Petra; Kummer, Mathias; and Leimstoll, Uwe, "Legal Issues of Personalized eCommerce Applications" (2004). ECIS 2004 Proceedings. 102.