The concept of Enterprise Content Management (ECM) represents integrated enterprise-wide management of the life cycles of all forms of recorded information content and their metadata, organized according to corporate taxonomies, and supported by appropriate technological and administrative infrastructures. Based on a case study of a Norwegian oil company (Statoil) we identify a wide range of issues related to management of content, infrastructure and change. The ECM perspective is found to integrate and extend the existing research areas of information resource management and document management, as well as “the repository model” of knowledge management. ECM may thus deserve further attention beyond the current market hype as a potential area of IS research.
Munkvold, Bjorn Erik; Paivarinta, Tero; Hodne, Anne Kristine; and Stangeland, Elin, "Contemporary Issues of Enterprise Content Management: The Case of Statoil" (2003). ECIS 2003 Proceedings. 11.