IT has become an essential enabler of community members finding, disseminating, and applying knowledge. While most KM champions agree that the key lies in focusing on building an integrated Information Management System (IMS) that will allow a community to thrive under any circumstance is key, we feel that it is fundamental to focus on the social aspects of sharing knowledge. The purpose of our research is to highlight the role of the triple network - knowledge, people, technology - and more specifically, with the adoption of the Actor Network Theory, to understand how storytelling can help organizational competence to emerge from a knowledge ecosystem (which can be understood as people networks creating knowledge networks, supported by technology networks). In this sense, social computing can be seen as the way to link digital systems with social information and context to enhance the activity and performance of people, organizations, and systems.
Cantoni, Franca; Ferrari, Domenico; and Rabaiotti, Stefano, "Socio-Technological Aspects of Knowledge Disclosure: The Relevance of Storytelling in Knowledge Ecology Based Organizations" (2002). ECIS 2002 Proceedings. 44.